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Restore question

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I use Acronis 2020 to back up my synology nas to a portable usb drive.  The backup consists of 5 shared folders on the nas.  Playing around with restoring, I noticed the following.  If I want to restore 2 of the shared folders and choose recover to original location, the files get restored to shr1 and shr2.  If I want a different location and choose browse I only can choose 1 location to restore both folders.  Why is there no option to choose the restore location for each folder?  It would make restoring much easier in case of a disk failure that would then require 5 separate restores.  Am I missing something?

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Bruce, welcome to these public User Forums.

Sorry but as far as I understand, what you describe is working as designed.

The ATI 2020 User Guide has the following paragraphs on this topic:

Select a destination on your computer to where you want to recover selected files/folders. You can recover data to its original location or choose a new one, if necessary. To choose a new location, click the Browse button.

When you choose a new location, the selected items will be recovered by default without recovering the original, absolute path. You may also wish to recover the items with their entire folder hierarchy. In this case select the Keep the original folder structure check box.

When choosing a new location, you can only choose one such location, not multiple locations.

You could try recovering the original, absolute path to the new location, but again this will all be from the new location root path.

Steve, thanks for answering.

I thought the "Keep the original folder structure check box" would solve my issue but I do not see that check box.  Where exactly is it?

Bruce, sorry you ask a good question that I cannot answer as cannot find this check box myself either!  The user guide tells of it but will have to spend more time looking for where & when it might be shown???

I looked for it too and came up empty. I really though that could solve my issue.  Not sure why Acronis cannot give us the ability to edit the "Recovery destination" on the first screen that comes up in the Recovery source page (Recovery Source----->Recovery destination).  That would be ideal!

Appreciate your attempt to locate it as I know you are very knowledgeable about Acronis.

While I have your attention, what is the reason that I cannot choose my Synology Diskstation as the source, the Okay box is greyed out.  If I choose one of the share folders then the Okay box is checkable.

Bruce, you can only use Files & Folders backups for remote Network drives - these are not shown in the Source selection for Disks & Partitions.

Even with a Files & Folders backup, you would need to have shared the NAS folder you are selecting and used the NAS user credentials to gain access to it.

Personally, I only use my own Synology NAS as a Destination for my backups, along with having other backup destinations.

You should probably be using the Synology Hyper Backup application to backup the NAS disks / volumes to either another NAS or else to an external USB drive connected to the NAS.

Steve, my NAS is used to save all the important files I have.  I have the file and folder backup to 2 different usb 2tb small potable drives.  At your suggestion, I think i am now going to use Hyper Backup for one the usb drive backup locations and keep Acronis's backup on the other.

Now if I could only find that checkbox!

 

Bruce, I still haven't been able to find the checkbox either which makes me wonder if this is something left over from an earlier version of ATI in the user guide??

If you NAS has got 2 or more drives in RAID, then short of a power burn out etc, your data should be safe.  My wife's cousin has the same Synology NAS as I have and had a single drive go bad with no loss of data.  Just had to shutdown the NAS, remove / replace the drive with another of the same size (or larger) then tell DriveStation to rebuild the volume for the RAID set.  The rebuild took some time but all have been fine since!

A power burnout is what happened in a 1 disk synology nas.  It took the disk with it.  I have now restored it to a new synology nas and disk.  First time I have had this experience.

I will ask Acronis tech support about that restore option.  It seems odd that they might have taken that away as it seems very useful, at least to me.

Bruce, please let us know if you get an answer from support about this mystery restore option! Power burnout issues are very rare fortunately, but one is too many!  Not had that with any of my backup drives, but did lose an old IBM PS/2 model 80 many years ago after a lightening strike caused a power surge that fried the motherboard and disk drive (SCSI back then!). 
After that experience have had surge protectors and UPS in place to protect most equipment!

BRUCE KLEIN wrote:

I thought the "Keep the original folder structure check box" would solve my issue but I do not see that check box.  Where exactly is it?

This question has been discussed before here.   In that thread it is mentioned that the option is given when using recovery media rather than using the Windows ATI, but doesn't seem to do anything. 

Thanks Patrick, had forgotten about that topic that I replied to!  Just shows how much else has been happening since April with all the pandemic stuff going on too!

I found the option in ATI 2019... posted on the topic Patrick referenced above.

Thanks all.  I read that topic and it confirms the option is not available in ATI 2020.  Now regarding Hyper Backup, I was fooling around with it and was not sure whether you can do a restore to a different NAS from which the backup came.  All the files and folders in the backup including the Homes shared folder to a new NAS, is that possible?

There also seemed to be a limitation in Hyper Backup on where I can save the backup.  I cannot use diskstation:\folder1\folder2 as a backup save location.  Am I correct in this.

Bruce, sorry but you may need to look in the Synology KB or forums for guidance on Hyper Backup as I have never used it myself with only having one NAS.

See also: Back up your Synology NAS

BRUCE KLEIN wrote:

...Now regarding Hyper Backup, I was fooling around with it and was not sure whether you can do a restore to a different NAS from which the backup came.  All the files and folders in the backup including the Homes shared folder to a new NAS, is that possible?

As Steve said, you probably ask this on a Synology NAS form.  There are (at least) two of them - an official one run by synology: Official Synology NAS forum and an unofficial one: SynoForum.com - The Unofficial Synology Forum.

I use Hyper Backup between two Synology NAS drives, but I've never had to restore to new NAS.  In theory, you install Hyper Backup on the new NAS, set up a HB definition pointing to your old backups, and you should be able to restore.

BRUCE KLEIN wrote:

There also seemed to be a limitation in Hyper Backup on where I can save the backup.  I cannot use diskstation:\folder1\folder2 as a backup save location.  Am I correct in this.

It looks like Hyper Backup expects a single level shared folder as a target for remote backups.