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[SOLVED] Backup menu and recovery tab not working - Build 20770

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This is FYI as I found the behavior of Acronis 2020 with regards to the archive database interesting in addition to solving a UI issue.

After experimenting with NAS credentials, I tweaked my backup settings many times and found myself in that situation where the backup menu (upside down caret in the backup list) and the recovery tab were not working despite successful backups. The backup menu was showing only 2 functions (clone and delete; see attached) and the recovery tab was showing no backup was available for recovery.

To solve this issue:

- close ATI

- kill all the Acronis processes using the Windows task manager

- delete all the files in the database folder

- restart ATI

- run the backup task

What is interesting is that ATI rediscovered the existing TIBX files when running the task, updated the backup history in the recovery tab. I recall that with previous versions, deleting the database file was resulting in a mess where ATI would not see the existing TIB files so you would have to move the existing archives out before running the task again.

 

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Validating the backup will also fix the problem - not available for Cloud backups. But this procedure is much easier.