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Strange Behavior - True Image 2020

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I'm backing up a 1 TB SSD on a PC to a 12 TB NAS in RAID 5. It's set to do a full backup followed by five incrementals. I recently upgraded to True Image 2020. The image shows what happened this morning. It did a full backup instead of an incremental. Also the file naming of the full backup is different. Is this something I should be concerned about? Thanks, Gerry Gerry

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2019-11-20_10-09-32.jpg 226.88 KB
1 Users found this helpful

Gerry, welcome to these public User Forums.

Unfortunately this is a known issue that can affect ATI 2020, 2019, 2018 users.

Please see KB 63613: Acronis True Image: local backups are not available for recovery if "metadata" file appears in the backup destination - which documents the issue.