Strange fail on V22510?
ATI started automatically via schedule. Started running and then it FAILED! Partial file written to the PC attached USB 4TB NTFS drive (W10 V1909 Home). 68GB's written out of normally 220+GB's.
Got this error message in e-mail:
=============
2020-02-07T09:37:00:923-05:00 10952 I00000000: -----
2020-02-07T09:37:00:923-05:00 10952 I00000000: ATI Demon started. Version: 24.5.1.22510.
2020-02-07T09:37:01:064-05:00 10952 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2020-02-07T09:37:01:064-05:00 10952 I00640002: Operation My disks started by schedule.
2020-02-07T09:37:06:267-05:00 10952 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2020-02-07T09:37:06:337-05:00 10952 I013C0000: Operation: Backup
2020-02-07T09:37:06:337-05:00 10952 I0064000B: Priority changed to Low.
2020-02-07T10:09:17:265-05:00 10952 E000B042F: Error 0xb042f: Destination is unavailable.
| trace level: error
| line: 0x5d5406763c32a94
| file: c:\bs_hudson\workspace\23\products\imager\archive\impl\operations\utils.cpp:582
| function: TrueImage::Archive::MakeDestinationUnavailableError
| line: 0x5d5406763c32a94, c:\bs_hudson\workspace\23\products\imager\archive\impl\operations\utils.cpp:582, TrueImage::Archive::MakeDestinationUnavailableError
| Path: P:\Acronis_Backup\All Drives\
| StrId: \local\hd_ev\vol_guid(0301534B48AFFDB8112A14897EC7E2A8)
| $module: ti_demon_vs_22510
|
| error 0x2160015: A backup error.
| line: 0xa340ffd3416335cf
| file: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\da_api\backup.cpp:353
| function: da_backup::Commit
| line: 0xa340ffd3416335cf, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\da_api\backup.cpp:353, da_backup::Commit
| $module: disk_backup_vs_650
|
| error 0x29b138d: Input/output error
| line: 0x30ba355f9fd4ffbd
| file: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\resizer\archive3\utils.cpp:364
| function: `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| line: 0x30ba355f9fd4ffbd, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\resizer\archive3\utils.cpp:364, `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| function: archive_stream_write_shbuf
| path: \\?\P:\Acronis_Backup\All Drives\/My disks.tibx
| $module: disk_backup_vs_650
|
| error 0xfff0: The device is not ready.
|
| line: 0x30ba355f9fd4ffbd
| file: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\resizer\archive3\utils.cpp:364
| function: `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| line: 0x30ba355f9fd4ffbd, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\resizer\archive3\utils.cpp:364, `anonymous-namespace'::ArchiveWriterImpl::CoroutineFunc
| function: pcs_co_file_writev
| path: \\?\P:\Acronis_Backup\All Drives\My disks-0010.tibx
| code: 0x80070015
| $module: disk_backup_vs_650
2020-02-07T10:09:17:324-05:00 10952 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: c:\bs_hudson\workspace\23\products\imager\demon\main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, c:\bs_hudson\workspace\23\products\imager\demon\main.cpp:738, main
| $module: ti_demon_vs_22510
=================
Oddly enough, I could read the drive OK with Windows Explorer.
I tried 'cleaning up' the folder to remove the partial and then restart the backup. Could not get that to work, hourglass 'spun' and then nothing happened.
Tried again to run the backup, failed immediately, similar message.
Also followed the link on the main page for the error. Not much help.
Also saw where I should unplug and replug the USB drive. Tried the SAFELY REMOVE HARDWARE but it couldn't as it was in use.
Tried CHKDSK, failed as drive was in use?
Close ATI and CHKDSK still failed?
OK, rebooted.
CHKDKS worked, drive OK?
Tried to restart ATI to clean up the folder, worked but the partial doesn't show, but still on the drive? I guess it wasn't written into the master table? Started backup again and it seems to be working? About 1/3 done now?
Odd?
Found another similar one, @acronis-true-image-2020-forum/error-0xb042f-destination-unavailable-acronis-2020I am not using a script though?
So far ATI reports 16GB's written and is using the same backup TIBX number and at 85GBs written now. I'll assume it will complete, if not, I'll reply to this with more info if I can find it? I assume you don't need the system report but if you do, let me know.


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I didn't see anything that was likely to fix this?
I was away for 2 weeks, and it did complete on 2/7, and it seems to be running OK now as well on 2/21?
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Not piling on but same situation, same directory, and
2021-03-02T23:54:01:141-05:00 11428 E00000000: Error 0x40007: Error occurred while opening the file.
| line: 0xf35f747b3b21fad4
| file: c:\jenkins_agent\workspace\ati-main-win\1173\core\file\windows\winnt_dir.cpp:971
| function: winnt_dir::OpenWin32Dir
| line: 0xf35f747b3b21fad4, c:\jenkins_agent\workspace\ati-main-win\1173\core\file\windows\winnt_dir.cpp:971, winnt_dir::OpenWin32Dir
| $module: ti_demon_vs_35860
2021-03-02T23:55:42:838-05:00 11428 I013C0006: Operation has succeeded.
and
2021-03-03T04:55:00:876-05:00 14952 I0064000B: Priority changed to Low.
2021-03-03T04:55:00:897-05:00 14952 E00000000: Error 0x40007: Error occurred while opening the file.
| line: 0xf35f747b3b21fad4
| file: c:\jenkins_agent\workspace\ati-main-win\1173\core\file\windows\winnt_dir.cpp:971
| function: winnt_dir::OpenWin32Dir
| line: 0xf35f747b3b21fad4, c:\jenkins_agent\workspace\ati-main-win\1173\core\file\windows\winnt_dir.cpp:971, winnt_dir::OpenWin32Dir
| $module: ti_demon_vs_35860
2021-03-03T04:57:01:872-05:00 14952 I013C0006: Operation has succeeded.
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John, if your backup task is for Disks & Partitions, then you can safely ignore the errors above which come from the ti_demon log for the task as these are not indicating an error which affects the main backup process.
I am seeing the same error reported for one of my Disks & Partitions backup tasks to my NAS but the error is only shown in the Demon logs and coincides with the launching of the task shown in the Backup Worker logs and the close of the task in the same! This is on ATI 2021 with latest build #35860!
Demon shows:
03/03/2021 09:00:07:254 AM Error 0x40007: Error occurred while opening the file.
03/03/2021 09:37:48:204 AM Error 0x40007: Error occurred while opening the file.
Backup Worker shows:
03/03/2021 09:00:07:264 AM Pid: 18476 >>> --id=10001 --action=browse --agent="Acronis True Image 2021 25.6.1.35860 Win" --archive="smb://DROYLS3TB/Backup/HP Omen Steve/Win 10 SSD 2020 NAS.tibx" --ar-loc-username="***" --ar-loc-password=*
03/03/2021 09:00:09:320 AM Pid: 18476 type=log; level=inf; message=ar#1: opening archive path="\\?\UNC\DROYLS3TB\Backup\HP Omen Steve\\Win 10 SSD 2020 NAS.tibx" in readonly mode;
..... lots of entries skipped ...
03/03/2021 09:37:38:838 AM Pid: 18476 type=log; level=inf; message=ar#1: archive close (commit_seq=603, reuse_seq=603, file_size=1133814104064, uuid=7f287160175e17fa8f10337823e71e87);
03/03/2021 09:37:38:840 AM Pid: 18476 type=retcode; value=0; id=1;
03/03/2021 09:37:38:840 AM Pid: 18476 >>> exit
The retcode: value=0 shown above equals Successful completion.
Effectively, the notification log errors are for before and after the task main processing!
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