Sync fails all the time

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

I've been using Sync for years, but it fails multiple times per week requiring me to recreate the sync.  I've followed all the recommended procedures to fix this including the following:

  1. Involved support 4-5 times
  2. restarted syncagent service on both PCs.
  3. tested for ports passing to the cloud
  4. restart all acronis services - I have them scheduled to all restart 2x per day. 
  5. Rebooting both pcs
  6. logging out of both Acronis instances and logging back in.

Below is the latest log failure.  I had recreated this sync only 2 hours ago and it's already failing!:

          date/time=6/10/2020 3:35:07 PM;  message=Failed to copy changes of synced data from Acronis Cloud to comp2: Synchronization has failed. The sync will be restarted automatically later.;  FeedId=3E35F767-C2D0-4070-B7D4-3FE251389D81;  FeedName=NotesApp
id=87;  level=4;  module=410;  code=93;  human_time=06/10/20 19:35:07
          date/time=6/10/2020 3:35:07 PM;  message=Synchronization has failed.;  FeedId=3E35F767-C2D0-4070-B7D4-3FE251389D81;  FeedName=NotesApp;  line_tag=0xB2FC38838937CDF1
Error_Code=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
id=88;  level=4;  module=493;  code=1000;  human_time=06/10/20 19:35:07
          date/time=6/10/2020 3:35:07 PM;  message=Error while calling RPC.;  line_tag=0x3F02FBD4EF84DFD4;  hide=1
id=89;  level=4;  module=493;  code=11;  human_time=06/10/20 19:35:07
          date/time=6/10/2020 3:35:07 PM;  message=Error while calling RPC.;  line_tag=0x3F02FBD4EF84DFBD;  hide=1
id=90;  level=4;  module=0;  code=65520;  human_time=06/10/20 19:35:07
          date/time=6/10/2020 3:35:07 PM;  message=The endpoint format is invalid;  line_tag=0xBD28FDBD64EDB8D9;  hide=1

Wed, 06/10/2020 - 20:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Brad,

sorry to know about the issue! Unfortunately, we can only suggest following steps from the article https://kb.acronis.com/content/47168 Other fixes require changes of the sync mechanism in the product, which might be implemented in the future product versions, but we don't have an ETA.

Tue, 06/23/2020 - 07:30
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