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TI for crucial - Unable to select clone type

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Hi,

I’ve been trying to get a clone of an aging acer aspire laptop onto a new crucial mx500 SSD. but whenever I try I can select the source and destination drives - then I get an option for either selecting 

Clone for use in this machine

Clone for another machine 

clone as data drive 

(sorry for paraphrasing - not near the laptop)

and can’t get passed it, doesn’t matter what I pick - the busy box pops up and spins briefly but goes no further - no error , just won’t go past it that screen.

I’ve tried both in windows and booting to a usb created in TI. Same result.

wondered if anyone had seen this behaviour before?

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Simon, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Some comments:

First - forget about using cloning for this laptop!  Make a full disk backup of the current working laptop drive and store this on another drive, i.e. an external USB drive is ideal.

Next - confirm what BIOS boot mode the laptop is using to boot into Windows which you can do by running the command: msinfo32 in Windows, then look at the BIOS mode value shown in the right panel of the report produced.  This could be Legacy or the old drive make / name for an older machine, or else will show as UEFI if the laptop is new enough to support that mode.

Make sure that you have created the 'Simple' Windows PE version of Acronis rescue media and understand how to boot from that media using the same BIOS mode as used by Windows.  Test doing this as needed.

Finally, remove the old drive from the laptop and replace it by the new SSD, then boot the laptop from the rescue media with your external USB storage drive connected (containing the backup image).  Then use Recovery do a Disk level recovery of the backup image to the new SSD.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

The above method should work with your Acer Aspire laptop and is the approach that I use myself rather than using cloning.

Thanks for the replay and advice Steve, trying that approach instead.

first wrinkle is that the recovery option wants a ti format backup file (maybe that’s a limitation of the OEM version) - doesn’t find the windows backup. 
 

Beginning to regret offering to try and ‘fix’ this ailing laptop ;)

Simon, you need to create a new Backup image using Acronis, it cannot use a Windows backup file. 

KB 63239: Acronis True Image 2020: how to back up entire computer

KB 63252: Acronis True Image 2020: how to back up files or disks

Thanks Steve, that was my bad - been trying too many different things and crossed the streams.

have now borrowed a 2nd connector so I can have the crucial drive and the drive I’m backing up to connected.

Set up a new backup in Acronis and kicked it off - that’s been saying ‘calculating the data size’ for an hour now  (there’s only 100gb used on the source)

:(

Simon, the 'calculating data' is a bit of a pain but it will move a lot more quickly when it gets past that stage!  Just been through the same with one of my older Dell laptops that I discovered had not run several scheduled backups due to power issues I hadn't noticed.  These things always take longer when you are watching them!

Just to not leave a cliffhanger, the backup in ti eventually failed after 8/9 hrs (can’t recall the exact error - but the jist of it seemed to be the source drive had ‘serious faults’ - but windows claimed all was well)

Admitted defeat and just installed a fresh win10.

Aging Acer now starting up in seconds rather than minutes.

 

(thanks to Steve for taking the time help and advice along the way. )