TIBX Backups wiped out 30 backups

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I clean Windows 10 installed two of my computers and clean installed Acronis 2020 (as opposed to upgrading over 2019), so Acronis 2020 started backing up in the TIBX format. I did not really understand how it worked, because whenever I would try to restore, it would pop up a calendar from which to restore from with certain dates highlighted. Whatever, as long as it worked I was fine. 

Today, I wanted to test out an image from a couple of months ago. Then my plan was to revert back to a current image. I restored from 12/25/21 using a boot CD. When I went to get a current image, every one of the last 30 images would say "This is not the last volume of the backup." ?What? So, I was stuck with the 12/25/21 image.

I decided to go into the Windows 10 Acronis 2020 Program to see what was going on. The 2 backups I had setup had big X's on them. The program could not find the images at all. I figured I would have to delete them and re-configure. That wiped out all 30 of those backups which I could not access. Seriously, WTF? 

So, I am now using Acronis 2019. I know that I can install Acronis 2020 over it and keep the TIB files, which have always worked fine for me. I "think" the problem is that I like to rename the backup files for different applications I install, or fix. I notice the TIBX files all seem to add consecutive numbers like 0001, 0002, 0003, etc. So, I may have messed that up. But, I ended up losing 2 months worth of backups! No more TIBX for me. And if Acronis 2019/20 stops working, I'm definitely moving to another platform. I have been a long time Acronis user, but I see the end is near.

 

 

Tue, 02/15/2022 - 19:51
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mvp

ATI 2020 introduced a lot more restrictions on how backup .tibx files are managed which you may have fallen foul of here, especially if you have been in the habit of renaming the files!

See the following KB documents published by Acronis with regards to .tibx files.

KB 63518: Acronis True Image 2020: do not delete first tibx file

KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

KB 63498: Acronis True Image 2020-2021: new tibx backup format FAQ

KB 63425: Acronis True Image: Limitations of tibx backups

KB 63516: Acronis True Image 2020: Incremental backups do not create separate files when using new backup format

KB 63445: Acronis True Image 2020: how to view and manage backup versions in new backup format

KB 63444: Acronis True Image 2020 and 2021: tibx backups in local destinations

The other factor here is how you have been doing the restore of your backup images?

If you are doing this from within Windows, then Acronis will try to use the information about backups that is stored in the C:\ProgramData\Acronis\TrueImageHome\ folders, which also gets overwritten / back-levelled by doing a restore back a couple of months, so won't know about any backups created at later dates.

This is where it is recommended to do recoveries using the Acronis Rescue Media which doesn't use that stored information / database etc, and if all the .tibx files are present and correct on your storage drive, should have allowed you to recover back to the most recent backup again.  Again, if you have been renaming the .tibx files, then this will give the type of issues you have seen because the metadata stored with these files no longer matches with the renamed files!

On a positive note, ATI 2019 will continue to work even with Windows 11, so this may be your best option going forward given how you want to work with backups.

Wed, 02/16/2022 - 10:42
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Hi Steve,

I have always "tried" to create "Full" images, but I had noticed that my backups were always very quick. Looking back, it makes sense that it was actually doing a differential or incremental, even though I set it to Full.

The other factor here is how you have been doing the restore of your backup images?

If you are doing this from within Windows, then Acronis will try to use the information about backups that is stored in the C:\ProgramData\Acronis\TrueImageHome\ folders, which also gets overwritten / back-levelled by doing a restore back a couple of months, so won't know about any backups created at later dates.

I always restore from an .iso burned CD. I always backup within Windows. I only tested the Windows Recovery after the .iso failed. Just to see if it could find the backups. When I could not restore, I deleted the job. And this deleted the whole chain. So, it seems as though it actually could see the whole chain.

But what you say here makes a lot of sense. If an old restore wiped out the C:\ProgramData\Acronis\TrueImageHome\ folders, it may have lost the pointers. While I was booted on the CD, I selected each of the 30 "full" backups, one by one, and wrote them all down. Each one of the files I selected came back with "This is not the last volume of the backup." So, it appears as though the .iso was looking for that folder as well.

BUT, IMHO, this is NOT a good method. What if the hard drive is blank? Then you can't recover? That really makes no sense to me. The backup should not rely on data that could be wiped. Don't you agree? And I really don't think the "name" of a backup should be the required "link" to a successful recovery.  

Again, if you have been renaming the .tibx files, then this will give the type of issues you have seen because the metadata stored with these files no longer matches with the renamed files!

I think this is what happened. I actually tried to re-rename the series back to 0001, 0002, 0003,  etc. and that is where I think the whole chain broke. Again, it shows a huge weakness in the integrity of the backup scheme in my opinion. Personally, I want a FULL IMAGE on EVERY backup. Acronis 2020 has a drop down in the settings that says FULL. Why doesn't it honor that? If it leads the user to believe it is a full backup, but it is not a full backup, and the hdd fails, (and one of the files is renamed or deleted) the user is out of luck! Why even have a backup? I could probably trust Windows images more than Acronis .tibx.

On a positive note, ATI 2019 will continue to work even with Windows 11, so this may be your best option going forward given how you want to work with backups.

 

Good to know. Although, I don't see myself going to Windows 11. I have 4 computers that won't pass and from what I've seen, I think I would prefer Windows 10. Plus, I've ALWAYS had great success with Acronis .tib files. So, I just installed Acronis True Image 2020 over 2019 which retains the .tib system. Maybe by the time I'm forced to upgrade, Acronis will create a true FULL .tibx image and will go back to offering a perpetual license. 

Thanks for your very measured response. I really appreciate it. When I wrote the message I was pretty upset over the situation. Now, after recovering my system, and starting a new round of .tib backups, I'm doing good and thinking more clearly. 

Wed, 02/16/2022 - 14:58