True Image for Western Digital backup error

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Posts: 1
Comments: 0

Hello,

 

For a long time my version of True Image for Western Digital has been backing up to my NAS successfully. Its been doing it ok for MONTHS. 

Until today,  Nothing has changed within the environment but it is now giving me an error.

Pllease help!!

below is the copy of the error log when the backup does not complete successfully;

 

2023-12-16T10:56:50:394+01:00 4756698624 I00000000: -----
2023-12-16T10:56:50:395+01:00 4756698624 I00000000: ATI Demon started. Version: 27.0.1.39676.
2023-12-16T10:56:50:405+01:00 4756698624 I013C0006: C9B65553-92B6-4E28-B835-865749336710
2023-12-16T10:56:50:412+01:00 4756698624 I00640002: Operation MacBook Pro started by schedule.
2023-12-16T10:56:50:449+01:00 4756698624 I013C0000: Operation: Backup
2023-12-16T10:56:50:449+01:00 4756698624 I0064000B: Priority changed to Low.
2023-12-16T10:56:50:608+01:00 4756698624 I00000000: Found mounted share: smb://mycloudex2ultra._smb._tcp.local/Backups/MBP/MacBook Pro.tibx => /Volumes/Backups/MBP/MacBook Pro.tibx
2023-12-16T10:59:11:607+01:00 4756698624 E00040019: Error 0x40019: Error occurred while backing up.
| trace level: error
| line: 0xaa33a143c434a5fe
| file: /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac/2239/product/home/backup_worker/impl/backup_worker.cpp:176
| function: ReturnCodeToError
| line: 0xaa33a143c434a5fe, /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac/2239/product/home/backup_worker/impl/backup_worker.cpp:176, ReturnCodeToError
| Archive3Code: 0x138d
| Name: 
| $module: ti_demon_macia64_39676
2023-12-16T10:59:12:244+01:00 4756698624 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcedb
| file: /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac/2239/product/products/imager/demon/main.cpp:741
| function: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/common/ati-main-mac/2239/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macia64_39676
 

Sat, 12/16/2023 - 10:36
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Posts: 2
Comments: 1727

Hello!

Support for the Acronis OEM  software is handled through the company whose product contained the Acronis OEM software, as they are best equipped to understand the specific OEM application as well as the relationship between the Acronis software and their product. Acronis works closely with the OEM on investigating and solving issues that arise. https://kb.acronis.com/content/2201

Best regards.

Mon, 12/18/2023 - 14:06
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