True Image wont wake up computer, need advice
Hi all
My name is Marco and I've recently purchased TI 2020. I configured the task that TI makes a backup each night at 4AM. Unfortuantely it doesnt wake up the machine from sleep in order to backup the data. It starts doing so if I am using the computer thats not what I am expecting.
device: Surface Laptop 3 with Win 10 Pro latest version
TI 2020 up to date
backup to a Synology NAS via SMB
I tried different things like keeping Wifi connected during sleep or plug in the power supply to see if the behaviour changes, but it doesnt :S
Attached you can find the config from TI as well as the energy plan (German). I've configured that Wifi keeps connected during energy save mode. After 5 mins in battery mode it switches to sleep mode. Hibernate is turned off on both battery and power supply mode.
Do you have any tips for me to fix that (annoying) behaviour? I cant understand why TI is not able to wake the machine as I've configured it to do so.
all the best
Marco
Marco, I see you don't have the option to wake the computer in your settings. Please see this KB article...
Hi all
many thanks for the feedback, will check that immediately and let the forum know if it fixed the issue.
so actually the timer worked ;) but there is a new issue.
True Image tried to do the backup but it says that the NAS share is not available. If I open TI manually it immediately starts to do the backup. I've checked the connection via options and it says successful.
the volume is on a Synology NAS and implemented in TI as per the screenshot. the NAS itself cant be found via Browse function.
got any tips?
Marco, I have multiple different PC's on my network which all wake on schedule to do backups to my own Synology NAS without any problems.
The error message in your first image "The network share is not available" may indicate a significant difference here as I never map any shares to my NAS.
All of my backup tasks are configured to go direct to the NAS destination.
Hi Steve
thanks for the reply. Unfortunately Acronis wont recognize the NAS under My NAS connections , on the other hand I can connect to it via \\NAS.
short conclusion so far
- a dedicated account on the Synology NAS for just the backup task seems to help
- energy plan settings adjusted, seems to work
- the drives on the NAS are accessible via Windows Explorer
Right now I schedule the backup to run every hour (to test it) but it wont even start nor it display an error message like The network share is not available. If I open TI, it immediately runs the task.
As for now I created a new backup task - backup to \\NAS with the extra user for the backup.
I will share the outcome of it.
Marco, for my own backup tasks, I have a dedicated user account on my Synology NAS just for ATI to use. This user only exists on the NAS, not in Windows.
Hi Steve, thats exactly what I have. I've created a dedicated user account on the Synology NAS just for ATI, maybe I was not clear enough.
As I mentioned I've configured the backup task to run every hour. After around 12 hours I've checked what ATI did, and it still says The network share is not available.
It slowly drives me crazy as I dont know why it wont run as expected.
what I did so far: dedicated user account on the Synology, adjusted energy plan, checked connection vi ATI. I even reinstalled ATI, but it didnt help.
thanks again Steve and the forum for the support, really appreciate that!
Marco, can you try using a Pre Command batch file to 'wake' up your NAS to see if that helps with this issue? It will help show if the issue with NAS account / credentials or with the connection?
Example of a batch script:
:: File Name = CheckIP.Bat
@echo off
:: ----------------------------------------------------------
:: ----- Set baseIP to the NAS IP address to be checked -----
:: ----------------------------------------------------------set baseIP=192.168.0.29
set loopcount=20:: Checking for active baseIP address on local network
:: errorlevel 0 = IP found / 1 = IP not found.:loop
echo pinging %baseIP% for %loopcount% times
ping -n 1 -l 1 %baseIP% > nul
if %errorlevel%==1 goto next
@echo %baseIP% found active on network!
timeout /t 10
exit /b 0
:next
@echo %baseIP% not found active on network!
set /a loopcount=loopcount-1
if %loopcount%==0 goto exitloop
timeout /t 10
goto loop
:exitloop
if %errorlevel%==1 exit /b 1
exit /b 0
: pause
You can test the script from a command prompt window after setting the baseIP value to your own NAS address.
Hi Steve, thanks I created the file and it seems to be working. The NAS can be pinged.
How do I configure the batch-file to run before the backup tasks run? the idea is that the backup tasks runs over night at 4AM.
Marco, you just need to use the batch file as a Pre Command for your backup task.
Open the Options > Advanced page for the task, then click on Pre/Post commands, and tick the option to Use custom commands - click on the EDIT button for the Pre-command entry. In the new pop-up panel, click on the [ ... ] button to browse to where your CheckIP.bat file is located and select this.
Finally, click on the Test command button to ensure all is still working, then click on OK to save the change for the task.
Hi Steve.
I've added the command to the backup task and scheduled the backup to run at 4 AM. today morning (9PM) I've checked if the backup task has run. Unfortunately nothing happened :( I opened ATI and it immediately wanted to start the task.I then stopped the task manually as you can see from the screenshots.
I've attached the backup task as well as the activities of it.
things are getting really weird :S
Marco, do you have the Acronis Scheduler 2 service always running on your PC - this is required for all backup tasks and especially for those that are scheduled?
Otherwise, the next request is for an Acronis System Report zip file from this PC so that I can try to see if there is anything else happening here? The zip file would need to be shared with me via a cloud service such as OneDrive, Dropbox etc with a link sent to me via a private message, as is guaranteed to be too large to add via the File > Upload option which has a max size of 3MB...
Hi Steve. attached you can find a screenshot of the taskmanager, are you talking about these services? I've also attached a screenshot of the services running. finally will also send you the system report via PM.
Marco, thanks for the confirmation that the Acronis Scheduler 2 service is active / running and for the system report zip file.
The Scheduler2 log shows that the system is trying to run your Backup task repeatedly as per the extract of the log copied below:
16.11.2020 19:06:52.931 00001270 Trying task 1-2 as TIME_NORMAL
16.11.2020 20:02:52.778 00001270 Trying task 1-2 as TIME_NORMAL
16.11.2020 20:41:34.035 000012B0 Task 1-2 completed with exit code=0
16.11.2020 20:46:42.122 0000114C Trying task 1-2 as MANUAL
16.11.2020 21:47:19.956 00001270 Trying task 1-2 as TIME_NORMAL
16.11.2020 22:41:08.350 000012B0 Task 1-2 completed with exit code=0
16.11.2020 22:46:00.010 00001270 Trying task 1-2 as TIME_NORMAL
16.11.2020 22:50:36.535 000012B0 Task 1-2 completed with exit code=0
17.11.2020 00:07:19.953 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 00:56:01.276 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 01:52:01.288 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 02:48:01.300 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 03:49:50.479 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 04:59:56.168 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 05:46:30.243 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 06:57:05.931 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 07:56:01.412 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 08:16:10.526 000012B0 Task 1-2 completed with exit code=0
17.11.2020 08:52:01.389 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 09:48:01.402 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 11:08:10.347 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 11:59:44.823 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 13:07:20.826 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 13:49:02.823 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 14:54:15.208 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 15:52:01.510 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 16:48:01.490 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 18:12:01.507 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 18:56:32.659 00001270 Trying task 1-2 as TIME_NORMAL
17.11.2020 18:57:19.399 000012B0 Task 1-2 completed with exit code=0
18.11.2020 04:00:40.555 00001270 Trying task 1-2 as TIME_NORMAL
18.11.2020 08:25:04.004 000012B0 Task 1-2 completed with exit code=0
19.11.2020 04:00:13.718 00001270 Trying task 1-2 as TIME_NORMAL
19.11.2020 09:29:46.992 000012B0 Task 1-2 completed with exit code=0
What is missing from the above is the extra line that following the 'Trying task 1-2' line which is commonly:
17/11/2020 12:56:01:276 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 12:56:01:276 AM 00001270 Already running17/11/2020 01:52:01:288 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 01:52:01:289 AM 00001270 Already running17/11/2020 02:48:01:300 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 02:48:01:300 AM 00001270 Already running17/11/2020 03:49:50:479 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 03:49:50:479 AM 00001270 Already running17/11/2020 04:59:56:168 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 04:59:56:168 AM 00001270 Already running17/11/2020 05:46:30:243 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 05:46:30:243 AM 00001270 Already running17/11/2020 06:57:05:931 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 06:57:05:931 AM 00001270 Already running17/11/2020 07:56:01:412 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 07:56:01:412 AM 00001270 Already running17/11/2020 08:52:01:442 AM 000012B0 Running task 1-2
17/11/2020 08:52:01:633 AM 000012B0 LogonUser: < domain="DESKTOP-QOBT9N8" user="beatb" > error=017/11/2020 09:48:01:402 AM 00001270 Trying task 1-2 as TIME_NORMAL
17/11/2020 09:48:01:402 AM 00001270 Already running
Your scheduler log looks a lot different to my own PC with no real indication that your computer is actually going to sleep and being woke up again, i.e. there are entries shown throughout the period when the PC should be sleeping and no entries to show it being woken up again!
Hi Steve.
thanks for the investigation. I've set the hibernation mode to Never, standby after 10 minutes on battery. I ll change hibernate to 60 minutes and will check this is the issue.
Hi Steve, nothing happened during the night. Should I uninstall and install ATI? If so, does it also removes the Scheduler? I already did this but maybe a second time helps.
Marco, I don't believe that this is an ATI problem here, but rather that your PC simply isn't going to sleep so cannot be woken up! Rather than doing an uninstall of ATI, I would suggest trying the following using the Acronis Scheduler Manager standalone program (link below).
Run schedmgr.exe as Administrator which will open a black command prompt window.
Type the command: task zap
This will remove all current scheduled task entries and should be done when the main ATI GUI is not open.
You will need to open the GUI and set the schedule for your backup task again. Try setting the schedule to run an hour or so after using the tool, then set your PC to go to sleep and see if anything happens at the schedule time?
The alternative approach here would be to have your backup task run from the Windows Task Scheduler instead of being scheduled by ATI.
See KB 47143: Acronis True Image: How to run backups from Command Line - which covers the basics of doing this.
You can create a small Windows batch script to use with Windows Task Manager:
echo off
set ATI="C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageLauncher.exe"
set task="5501CF30-CC80-48A3-B327-87C49036BA2F"
%ATI% /script:%task%
exit
Thanks Steve. I've downloaded the schedmgr which sucessfully deleted the schedule. I configured ATI to do another backup an hour later, but I did nothing..
I've created a batch-file including your script. Do I understand correctly that I have to use the schedule planer of Windows and deactivate the schedule in my backup-job in ATI?
I've created a batch-file including your script. Do I understand correctly that I have to use the schedule planer of Windows and deactivate the schedule in my backup-job in ATI?
Yes, you should use only the one scheduler, so if using the batch file with Windows Task Scheduler, you do not need the task to be scheduled with the Acronis scheduler.
Hi Steve. I've configured the task with Windows task scheduler and deactivated the scheduler on ATI. Nothing happened...
I uninstalled ATI on the computer and installed it on another Windows machine to see if it runs better. At least it connects flawlessly with the NAS but the scheduled task (either ATI or Windows task scheduler) just dont work. nothing happens. If I open ATI then it runs the task, but thats not how I plan to use it.
Sorry to say that but I expect the software to run "out of the box" without any modification of the system. Is there any other thing I could try? I really appreciate your help but on the other hand it cant be that it takes hours of trial and error and of course your appreciated help to make it work :S
Marco, if the backup task isn't running from the Windows Task Scheduler either, then the only other thought here is to ask if ATI has been installed using an Administrator account, as is required for it to work correctly and have all the necessary privileges & permissions etc.
Other requirements
- An internet connection is required for the product activation, for downloading protection updates, and for all features that use Acronis Cloud, including online backup, cloud archiving, and data synchronization. If your computer is not connected to the internet, you can activate the product by using another computer that has an internet connection. Refer to Activating Acronis True Image 2021 for details.
- You need to have administrator privileges to run Acronis True Image 2021.
Hi Steve, yes I've installed ATI with the user called beatb as you can see from the log. It has admin rights and is the one and only account on this machine.
Marco, please see KB 46205: Acronis Software: Troubleshooting Scheduled Backup Issues and try following the troubleshooting steps shown there to see if this can help resolve this issue?
Another possible option here would be to try an alternative product that uses scheduled tasks such as Macrium or MiniTool ShadowMaker which both have free versions.
Hi Steve
I'll check the suggestions in KB 46205. If it wont work I'll give the other two tools a try. Anyway, many thanks again!