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TrueImage 2020 creates Backup Data in Root Directory of PC

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Hi I was able to create an initial full backup (.tibx) of a PC to a NAS. When I start the backup the next time, no incremental backup on the NAS will be created but a new backup file in the \ root directory of the PC. The options for the backup are lost, even if I save the options as default. Can anyone help? Thank you and kind regards Werner Nussbaumer

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Werner, welcome to these public User Forums.

This is a side-effect of the known issue with backup settings being reset.

See forum topic:  True Image 2020 -Backup option settings loss - with hundreds of users affected.

I have also had the same issue on one of my computers backing up to my own NAS where the backup file was created in C:\.

Stop the Acronis Managed Machine Mini Service and set the Start up type to Disabled to prevent the problem coming back until the issue from the Acronis Dashboard servers has been fixed by Acronis.

Note: You may need to reselect the NAS Destination for the task after stopping the service.