Skip to main content

Try & Decide icon not showing on system tray when active / not updating its status when active

Thread needs solution

I got 3 problems with T&D:

  1. After clicking on "Try&Decide is off" (gray shield) button to activate it, this button doesn't change to "Try&Decide is ON" (green shield) on the same window
  2. Once active, it is not showing its icon on the Windows 10 system tray, as it should.
  3. After applying the updates, it's not backing to "Try&Decide is off" (gray shield) button (it keeps showing it's active - green).

Here are the steps:

  1. The current system tray (no T&D being used):


     

  2. After opening T&D:


     

  3. After activating T&D (as I'm using Non Stop Message, I get this warning before, and I click "OK"):


     

  4. After starting T&D, its window keeps showing that "Try&Decide is off", however it's ON:


     

  5. So I close T&D window and open it again, then the status is showing ON, but the T&D icon still not showing on system tray:


     

  6. Then I decide to apply the changes:


     

  7. But after the changes are applied, the button keeps green:

0 Users found this helpful

Please submit feedback on this problem (in ATI GUI click on Help, then select the feedback icon. Make sure that you tick the 'attach report' t the bottom, and it may be useful to include a link to this forum thread.

Ian

Already did.

The forum post is better because I can do a better format for the issue including images mixed with the text, besides many times the forum members know much more about ATI than the support staff...

Thanks for the confirmation. Yes, many time you get better advice here.

Ian