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Unable to verify connection to networked computer

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I am trying to create a local backup to a drive on my main pc on my network.

It continues to fail and I know that I have my proper credentials.

any assistance would be appreciated.

Daniel

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Daniel,

Can you provide more details?

  1. What is your main PC and what OS is it running?
  2. Do you have any problems or delays navigating to your main PC in the TI app to select it as a destination?
  3. Do you have Windows sharing turned on on both of your computers?
  4. Have you shared the destination folder on your main PC so that other computers can access it?

And to add to Enchantech's questions, are you using the same credentials in Acronis as you are in Windows to access the share?  You can't have two different sessions to a remote share from a single Windows user session...

i.e. if you connect to your NAS using Account A (mapped drive, you already connected to it as a network share, etc.), that is session #1 and if you are using different credentials to map the share in Acronis, that is session #2 and would not be allowed by Windows.  

 

I also last night started getting failures on my network share backup location.  I have used my laptop at home up to the 2019 version of True Image without problems backing up to my NAS network share \\192.168.x.x\sharexx\ without any problems.  Since upgrading to the 2020 version (nothing else on the laptop changed) the backup starts and at about 800Gb (of a total of 1.4Tb) it fails saying it could not get access to the share any longer.  I tested this and there was nothing wrong on my network connection as I was looking at the share on the same laptop to check the size, and no drops!

 

I am really confused here - the only thing that could have changed - my Antivirus could have run an update and blocked something or the 2020 version from 2019 change of Acronis True Image?

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Jan,

There is an ongoing known issue of failed backups of large size (700GB or larger) and is currently being investigated by Acronis.  I believe your issue is that and not related to the issue discussed in this thread.

Looks like Enchantec's link didn't post.  Please refer to this thread:

Large backups fail at around 900gb

Thanks Rob.