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Unsupported file type

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I'm trying to make a full HD backup in the continuous mode but is giving the following error: Unsupported file type

 

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Percio, welcome to these public User Forums.

Sorry but too little information to know how to help you here?

Please confirm the version of ATI being used is ATI 2020 #25700.

What type of backup are you creating here?  Is this of Disks & Partitions, or of Files & Folders?

By 'continuous mode' to you mean you are using the Non Stop Backup option for the Schedule page settings for your task?

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation. This should provide more information on why you are seeing any notification messages?

Please post a copy of the actual ti_demon log file for the error message so that we can see the detail and context of the error?

Thanks for help Steve

 
Steve Smith wrote:

Percio, welcome to these public User Forums.

Sorry but too little information to know how to help you here? OK

Please confirm the version of ATI being used is ATI 2020 #25700. YES

What type of backup are you creating here?  Is this of Disks & Partitions, or of Files & Folders? Disks & Partitions

By 'continuous mode' to you mean you are using the Non Stop Backup option for the Schedule page settings for your task? YES

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation. This should provide more information on why you are seeing any notification messages?

Please post a copy of the actual ti_demon log file for the error message so that we can see the detail and context of the error?

Attachment Size
541106-185870.log 4.78 KB

Thanks for the log file, this shows the following messages:

06/05/2020 12: 42: 10: 686 PM ATI Demon started. Version: 24.6.1.25700.
05/06/2020 12: 42: 11: 128 PM Start of the Nonstop backup operation.
06/06/2020 12: 42: 12: 145 PM Create backup file
06/05/2020 12: 42: 12: 552 PM The pending operation 174 has started: 'Creating partition image'.
06/05/2020 12: 44: 13: 886 PM Error 0x1e50023: Close the application that may be using the file: F:\time explorer storage\f904d2eb-db93-4dd5-8827-6064ded8b4ee\image.data
05/06/2020 12: 44: 13: 891 PM Error 0x101f6: Writing error.
05/06/2020 12: 44: 13: 991 PM Error 0x13c0005: The operation ended with errors.

If I understand correctly, the above error suggests that you are including the F: drive in your Source selection for the NSB backup task and thus are trying to access files that are in use by the NSB task itself.

Please check your Source selection does not include the drive where the NSB backup files are being stored, i.e. your F: drive.

Percio, thanks for the video. Please confirm that your other task shown in the ATI GUI is not also a NSB / Continuous backup task, as only one such task is allowed?

The only other thought is that you have another application that is attempting to lock the files used by ATI in the F:\time explorer storage\f904d2eb-db93-4dd5-8827-6064ded8b4ee\image.data location, such as an installed security / antivirus / anti-malware applications?

 

Steve,

 

I will cancel my update because my 2018 version works correctly.

 

Thank you for your help