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Upgrading from NEW Perpetual to Subscription - CAN'T BE DONE, really?

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I have been using Acronis since 2012. My recent purchase of Total Image 2020 is not not sufficient and I trying through support CHAT to get answers on how to upgrade to the Subscription service and happily pay the difference.

Cant be done, I'm told. I have to pay full price for the Subscription service. Just doesn't sound like Acronis.

Anyone know if this is a true issue or how to resolve.

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Michael,

Please see KB 63219: How to upgrade to Acronis True Image 2020 - but which doesn't really cover you particular scenario of an upgrade from ATI 2020 perpetual license to subscription.

Please send a private message to Ekaterina Surkova | Forum Moderator who can help get you a definitive answer to this question.

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Comments: 7092

Hello Michael,

please refer to the article https://kb.acronis.com/content/61637 which explains in detail the process of switching from Standard to Premium\Advanced and suggests how to get the best price (via the in-product store). Alternatively, you may want waiting for a good promo offer.