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Volsnap driver not found error.

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Hi,

   Have reached a point of needing assistance.   When performing a backup from a Win7 laptop to a Win10 tower it starts; however, shortly thereafter it stops with the following error message: "The latest backup has been stopped.  It will be restarted at ((later)).  The operation was terminated because no VolSnap driver was found.".    I am fairly certain the driver is there as there are multiple instances of the file name "volsnap.sys" and "volsnap-dl.man" and "volsnap-repl.man" among others.

   A search of the Acronis KB reveals no results; however, a google search reveals at least one other person is experiencing this issue.

   May I have some guidance please?

Thank you. 

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This looks to be a duplicate of your post in forum topic here: