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Why is online encrypted backup so slo

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My weekly backup (500Gb) takes around 27hours. Even the cleanup process at the end takes over two hours despite it forecasting less than a minute. My upload speed is 10Mb/s. Any assistance gratefully received.

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Peter, welcome to these public User Forums.

If I put your data size of 500GB and upload speed of 10Mbps into the Upload time calculator it gives me an estimated time to upload this amount of data at just under 5 DAYS, so I would say that 27 hours is extremely good!

The other question here is whether 500GB represents just the changes for one week or the total size of the backup?  I suspect the former, and that ATI is able to only upload changed data, not the whole 500GB involved given your 27 hours, unless of course your upload speed is much higher than 10Mbps.