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Wrong file size reported under Clean up Versions

Thread needs solution

I have always been using .tib files, but I've decided to try the new .tibx format for full disk images.

Previously, .tib backups files sizes were correct, but the new .tibx is not.

.tibx file size on disk is: 43,960,397,824 bytes

Attachment Size
Capture.JPG 32.55 KB
Capture2.JPG 23.84 KB
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cmr, welcome to these public User Forums.

I do not remember seeing any such incorrect / wrong file sizes being shown in any of my .tibx backups though I only rarely use the Clean up versions tool, so there is the possibility that I have missed such!

I can only suggest closing out ATI 2020 and perhaps also doing a Windows restart then checking again to see if the same issue is still shown?  If it is, then please capture further screen images along with an Acronis System Report and raise this directly with Acronis by either opening a support case or else using the Feedback tool provided in the GUI.

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Comments: 7092

Hello cmr,

I've found a known issue with a similar symptoms documented by our RnD. Would you mind sending us Acronis system report from the affected PC via Feedback for analysis? Please let me know, once the feedback has been sent, so that I can find it and pass to the RnD.

Thank you!