Acronis Cloud extremely slow
I suspect I half-know the answer to this but wanted to ask anyway. I've been fighting with TI 2021 to do a restore on a computer that has some software corruption (confirmed this by having done a Reset This PC > Keep Data Files in Win 10, to which all issues went away).
A whole disk restore, to the default Samsung 250GB SSD in the PC, keeps failing hours later with a super generic "the operation failed" type of message.
So I'm troubleshooting that, but also wondering, why does it take soooooo long for Acronis Cloud actions to occur? I'm on a 360Mb connection, it's not an INternet issue on my end that's for certain. Acronis Cloud has always been slow.
I tell my customers that this is the nature of a consumer-level product - you can't expect a good RTO....but....it also should not take me a week to get someone's computer restored.
Bottom line: What's with Acronis Cloud being so slow overall? Even actual backups and restores, when they are working, are anything but able to utilize the full bandwidth of my Internet lines, without or without compression that may or may not be happening.
Is it just that Acronis throttles their consumer-level cloud access? Or do they just not invest a lot in the consumer space, to where presumably, the Acronis Cyber Protect infrastructure (at 8-10x the cost for the same cloud storage allocation) would be much faster?
I'm getting to a point where I don't want to recommend Acronis True Image to anybody unless they have a local backup as the primary option, maybe with cloud as a secondary step. And I'm an Acronis partner! :)
I see constant evidence that, as a whole, Acronis is moving forward aggressively on a lot of fronts, but I have to say there are some improvements that are needed. Basic things that should not be an issue but it speaks to either the level of disorganization across the development teams, or a lack of attention to the common user experience, or both. Just as an example, when I boot to the TI boot media on USB, the process just to ACCESS the Acronis Cloud restore points takes many, many minutes. There's nothing on screen to indicate why, after clicking the browse the repository, I have to wait some 10 to 20 minutes for the list to show (and it's only about 20 incremental restore points).
And this has always been a gripe of mine, but why does the boot media creation process for the business Cyber Backup (aka Cyber Protect) require using the likes of Rufus or the crazy Windows media environments and yet TI just has a simple media creation process? Or the disk clone feature, which would be very handy for drive upgrades, it something that a product costing much more than True Image can't do? It's like the true product development teams don't talk to each other, don't share best practices, etc.
Anyway, this is all rant and no substance so I apologize. Just so frustrating to observe companies that can't put 2 + 2 together to come up with common sense design when they're pushing so hard in other areas to be market leaders.