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Acronis Cyber Protection Service hammering WMI

Thread needs solution

WMI is continually using significant CPU. I hear the CPU fans on constantly. Through the event log I see a lot of failures (every few seconds) under WMI Activity, such as

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = ZOOM; User = NT AUTHORITY\SYSTEM; ClientProcessId = 9784; Component = Unknown; Operation = Start IWbemServices::ExecQuery - root\cimv2 : select SerialNumber from Win32_BaseBoard; ResultCode = 0x80041032; PossibleCause = Unknown

Process 9784 is Acronis Cyber Protect.

To me it sounds like a bug in Cyber Protection, when I found this relating to the result code:

Resolution

The WMI client application should be modified to issue calls to IEnumWbemClassObject::Next to retrieve the full result set, before releasing the IWbemContext object. If no objects are received, make sure that the timeout value (lTimeout) is greater than 0 and that WBEM_S_TIMEDOUT (0x40004) is not being returned.

Can this be corrected or fixed in anyway so I get my computer back for ME to use?

1 Users found this helpful

Lee,

I have no solutions for you and I will say that your issue is the first report of this I have seen suggesting it to be a one-off issue. 

Although this seems to be the first report connecting Cyber Protect with WMI, there have been numerous reports of excessive system load. I suspect most users experiencing such symptoms do not search the event logs or run Process Monitor to try to identify the specific culprit. Maybe this is a one-off. Or maybe Lee just went looking a little deeper.

Lee, have you submitted a report to Acronis on this?