Acronis Mobile (Android) Backup to Local Computer over WiFi Only Works the First Time

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Computer: Win 10 Acronis 2021 Build 35860 IP: 10.10.10.5

Phone: Samsung Galaxy s9+ Android10 IP: 10.10.10.4

Tablet: Samsung Galaxy Tab4  Android10 IP: 10.10.10.8

 

If from mobile if I set up a backup and run it, it works. I have continuous backups enabled. All subsequent backups time out after a couple hundred items and fail.This happens even if I manually initiate the backup. If I then delete the backup and set it up again, it works.

Has anyone else encountered this?

Tail end of the archive3.log:

21-02-21 13:25:40.735 io#10: total ioreq: 1, pgreq: 48 (rd: 48 wr: 0) sync: 0.0 ms
21-02-21 13:25:40.735     io#10: [    0] rd     f8000:30000     DATA : idle 0.1 run 49.8 thr 842028351488.0 (total 842028351488.0) 
21-02-21 13:25:40.735     io#10: slowest rd     f8000:30000     DATA : idle 0.1 run 49.8 thr 842028351488.0 (total 842028351488.0) 
21-02-21 13:25:40.735 io#10: pg cache hit=30 ra_hit=7 ra_pages=47 ra=14.89%
21-02-21 13:25:40.735 0 umap allocation took 0ms total, the longest took 0ms, on average 0ms
21-02-21 13:25:40.735 0 commits took 0ms total, the longest commit took 0ms, on average commit took 0ms
21-02-21 13:25:40.735 write waits took 0ms total
21-02-21 13:25:40.735 read waits took 49ms total
21-02-21 13:25:40.735 we were waiting until compression finished for 0ms total
21-02-21 13:25:40.735 we were waiting until decompression finished for 0ms total
21-02-21 13:25:40.735 lsm imap: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm imap: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm dmap: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm dmap: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm segment_map: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm segment_map: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm dedup_map: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm dedup_map: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm nlink_map: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm nlink_map: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm umap: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm umap: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm smap: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm smap: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm keymap: merges: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 lsm keymap: throttles: 0, total time: 0ms, max time: 0ms, avg time: 0ms
21-02-21 13:25:40.735 archive#10: archive closed
21-02-21 13:25:40.735 archive#10: opening archive path="\\?\H:\Mobile Backup\acronis-local-data/02428699-0B2E-4750-9B00-F3E664D9B801.tibx"
21-02-21 13:25:40.751 archive#10: archive path="\\?\H:\Mobile Backup\acronis-local-data/02428699-0B2E-4750-9B00-F3E664D9B801.tibx" opened
21-02-21 13:25:41.224 archive#10: archive_slice_create(sid=2,type=inc,user_type=inc,uuid=00000000000000000000000000000000,ctime=0)
21-02-21 13:25:50.751     archive#10: bottleneck = source write = 0%, read = 0%, compression/encryption = 0%, decompression/decription = 0%
 

 

Sun, 02/21/2021 - 18:17
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mvp

Bill, welcome to these public User Forums.

The latest Android version of the Acronis Backup app looks to have broken things! 

I just tested the same scenario with my older Samsung Galaxy J5 phone and had the same results - the first backup was successful but any attempt to run a further backup ended with a connection error along with the number of items to be 'protected' increasing when a new backup is attempted.

Personally, I have given up on using the mobile backup app, it cannot backup very much data because of having no root access.

I can only recommend that you open a support case direct with Acronis Support if you want to get them to investigate this issue with the mobile backup app.

Mon, 02/22/2021 - 15:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you Steve. I had come to the same conclusions but posted in case I was missing something.

Mon, 02/22/2021 - 16:10