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Acronis Protection Slows Lightroom to a Crawl

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Once again, I've had to permanently disable True Image's Protection feature - and, I use the term 'Feature' very lightly - because it slows Adobe's Lightroom to a crawl.  Seriously, it's totally unusable with TI's Protection feature turned on.  It was the same in the 2018 version.  With it turned off, Lightroom runs just fine.  I also have both Windows Defender and Malwarebytes Premium running.  It still runs just fine.  But, when I turn them both OFF and turn ON the Acronis Protection, it's as if someone put an 800 lb. weight on the Lightroom program, and it becomes totally unusable - even with 32 gigabytes of DDR4 RAM and a moderately high end graphics card.  Is there a possibility someone could look into this issue?  It's been ongoing for three years now.  I had hopes that the 2021 version of TI would have fixed the problem, but it hasn't.  That the other two programs work fine with Lightroom indicates to me that the problem is on your end, and doesn't lie with Adobe, Microsoft, or myself.  Yes, I am using Windows 10 H2  and everything, every program and every driver on this machine is up to date, including Windows Update.  Thanks.

1 Users found this helpful

Jonathan, welcome to these public User Forums.

If you want Acronis to respond or investigate this issue with their Protection and any application then you need to open a Support case direct with them as per How to get support?

See KB 62113: Acronis Active Protection slows down applications without a valid digital signature that modify many files in a short period of time - for more information.

Also KB 60193: Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

and KB 60173: Acronis True Image: troubleshooting issues with Acronis Active Protection

Jonathan, the problem is definitely caused by ATI; video and photo "manipulation" programs apparently behave in a way that flags possible malware. You do not have to turn off Active Protection, merely add the relevant executable files to the white list (which gets harder to find with each version of ATI; see section 8.5 of the User Guide). I have to do this with several video editing programs.

I do not know why ATI does not include know applications in a "safe" list, possibly due to a perceived risk of the introduction doctored executables. 

Ian