Acronis True Image 2021 - mobile backup bug

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 21

I have Acronis True Image 2021 (perpetual) on my Windows 10 desktop. I have been backing up my phone for several years now. Recently when I tried to browse the mobile backups on my PC I have been getting the error "The system cannot find the file specified" .

Event code: 0x006400D7+0x0000FFF0+0x80070002

I have reported this to Acronis support. They said this is a known problem.

Has anyone else seen this error?

Sun, 04/25/2021 - 04:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I am having the same issue... I want to start with a new phone but I am getting this error... 

 

More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: https://kb.acronis.com/errorcode/
Event code: 0x006400D7+0x0000FFF0+0x80070002

Thu, 05/13/2021 - 15:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I had the exact same issue. I logged it with Acronis support, but they couldn't help me. 

I managed to solve the issue by downloading the ATI2021 installer (https://download.acronis.com/AcronisTrueImage2021.exe) and doing a 'Repair'.

After that, I was able to browse my mobile backups.

Hope that helps!

Thu, 09/30/2021 - 09:06