Skip to main content

Acronis True Image 2021 Update 5 keeps hanging on update

Thread needs solution

I'm on my second attempt to install the update, but it just hangs with the progress bar at about 1/3.  I killed it after it ran all night (cancel didn't work - had to end task), rebooted and tried again.  It's hung at the same place.

0 Users found this helpful

Houbenator, some options to suggest:

First, submit Feedback direct to Acronis including a System Report and/or open a Support Case with them to report this issue!

Second, ensure that you are running from an Administrator level account when attempting the update, and that any installed security software is not interfering with the Acronis processes.

If you are able to still open the ATI 2021 application then go to the main Settings panel and scroll to the bottom then use the option to export your backup task configuration to a zip file, if you haven't already done this recently.

The next option would be to uninstall your current ATI 2021 application via the Control Panel > Programs & Features option, then download & run the Acronis Cleanup tool (link in my signature) followed by doing a Windows restart to complete the clean up actions.

After the restart, try doing a new, clean install of ATI 2021 using the latest update 5 installer that you can download from your Acronis Account pages.