Admin Rights Issues
I'm already an admin and in Get Info properties box, I have read and write on the app.
I also have done cleanup using the cleanup tools, restart my Mac and reinstall the app and this still appears.
Anyone know how to resolve this?


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Henry, welcome to these public User Forums.
Caveat: I am a Windows user with no direct experience of using ATI on any Mac.
Did you install ATI 2021 as described in the User Guide here with Administrative rights?
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@Steve
Yes. I did followed the installation but I didn't get to step 5 and 6.
The error pop up on step 4
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Henry, the next question has to be: do you also meet the published System requirements?
Supported operating systems:
- macOS Catalina 10.15
- macOS Mojave 10.14
- macOS High Sierra 10.13
- macOS Sierra 10.12
- OS X El Capitan 10.11
Mac machines with Intel Core 2 Duo processors are not supported.
Supported file systems:
- APFS
- HFS+ (including Core Storage)
- FAT32
- NTFS (including Boot Camp)
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Henry, only one final question from me then am out of ideas / my depth here!
You are installing the ATI 2021 for Mac OS here, not trying to install the Windows app? I suspect your answer is a definite yes for the Mac app but got to ask!
See KB 65523: Acronis True Image 2021: How to install (scroll for the Mac section) then see the further link shown for KB 1855: How to verify if Acronis installation file has been downloaded correctly - worth double checking that the issue here isn't caused by a bad download file!
If none of the above help, then I can only recommend opening a Support Case direct with Acronis.
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Yes.. I'm installing for MacOS
I have log a ticket with them. Using a test account, I'm able to run the app but it doesn't run properly on mine.
I'm not sure what happen as it used to work properly. And the support ask me to use the new account to run the app but I do not that thats the solution.
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Henry, if this was a Windows scenario with the same symptoms, I would say that the user profile had some issues or maybe become corrupted - something I have seen more than once and have needed to build a new profile to resolve.
I have no experience on Mac so no idea whether you can adopt a similar approach to that I use on Windows, which is to create a new profile, log in with it to establish all the correct profile structures are built, then copy the data across from the problem profile folders, i.e. shortcuts, documents, user files etc. Test the new profile is working then remove the problem profile.
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but this was after update that causes the issue.
and what if I migrate and next update cause this issue again.
I can't be doing this profile migrating thing on every update right.
In 2017 something like this has happen before and now it happen on be.
so it will happen again in next update.
Acronis has to look for the issue and resolve it.
Profile migrating is only a temporary solution only.
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Henry, sorry but my lack of knowledge / experience of Mac systems does not allow me to comment on profile issues being caused by OS updates! I don't look at enough Mac topics here in the forums to say if other users have reported such issues either.
If you want Acronis to look into this type of issue, then you need to work through your Support Case with them and let them investigate this with you, though the fact that another profile does work would tend to suggest the issue is not with ATI but with profile corruption or similar.
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