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Antivirus breaks some programs

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Hi,

I have started antimalware but removed soon because hangs and makes very slow some programs:

  • Sql server management studio - Edit a table rows hangs (tried with versions 14,17 and 18);
  • Visual studio 2017 new build takes a lot of time (e.g. 15 minutes instead of 30 seconds) and hangs mouse and keyboard for a while;
  • IIS 7: when start a site after a build take a lot of time to start.

b.r.

0 Users found this helpful

Cristiano, welcome to these public User Forums.

There are only really two options to suggest:

Try setting Protection exclusions for your various applications, i.e. SQL, Visual Studio etc.

Open a Support case direct with Acronis Support to investigate why the new Protection feature has the performance impact you are seeing.

Programs that manipulate videos and images behave in a way that triggers aggressive monitoring by Acronis Active Protection. This has been the case since Active Protection was introduced in ATI 2017 (it is not cause by the cyber protection features introduced in ATI 2021). It is unclear why they are not whitelisted in the Active Protection data base; possibly the need to update the signature for each build of those programs. I find is annoying that whenever I do a clean install that I have to add them back as exclusions - for some reason they cannot be saved in the same way as backup schemes are backed up for later recovery.

Ian