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ATI 2021 Backup continuosly broken

Thread needs solution

Hello!

I have a Fritzbox 7490 and a Desktop PV Windows 10/64 bit with ATI 2021. Yesterday installed. Ich connect the FritzNAS as NetDrive with a  own user for this.

I Choose this drive  as Backup destination.

When the Backup started stopped the Backup continuously with network error. But i testetd the Network and it is ok. Other network function work fine.

Can you help?

Best Regards

Winfried

 

0 Users found this helpful

Winfried, welcome to these public User Forums.

There are too few details to understand why your backup to the NAS is failing - are there any error messages being shown?

What type of backup is this?  Disks & Partitions backup or Files & Folders?

Is this a new backup task or an existing task that was working on an earlier version of ATI?

I would recommend looking at the backup_worker and ti_demon logs to see if these show any reason for this problem for your backup task?  The logs are found at C:\ProgramData\Acronis\TrueImageHome\Logs in folders by the same name.

Note: if you need help in reading / understanding the logs, then please zip the host folder(s) so that the original log file names are preserved to make them easier to identify, then attach the zip file using the File Upload option.