ATI 2021 Standard - Problem Restoring Files

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Hi,
Recently installed ATI 2021 Standard on my Dell desktop running Windows 10 Pro 1909.  Seems to be backing up OK both disk images and files/folders as per my longstanding overnight backup tasks.

Created new Rescue Media as per the Acronis MVP Forum on USB thumbdrive (WinPE).  (Overwrote the same rescue media created a year or so ago for ATI 2019.  Probably a mistake as I had tested it successfully at the time and hadn't needed it since.)  Anyway, the new rescue media ISO created OK and was written to the thumbdrive with no problems (very smooth script!).  Next, to test the new rescue media: booted to the thumbdrive successfully and opened the ATI 2021 version there.

From the main menu, selected Disk Recovery, then File Backups.  There was a just one button: "Browse for backups".  Clicked this button and browsed to find last night's disk image backup.  Then found I couldn't do anything with it.  In the end, I had to X out of this window and go back to the Disk Recovery screen.  (So, not sure what the "Browse for backups" button is supposed to be for.)  Then I discovered that I could click on "Disk Recovery - Recover your computer from a backup".  This opened up "Recovery Wizard" with "Archive Selection" where I could browse again for last night's disk image backup.  Pressed Next to open up the next wizard step: "Recovery Method".  Selected "Recover chosen files and folders" and pressed Next again.  "Location Selection": selected "Recover Backup data to - New location".  Next.  "Destination" dialog: Selected This PC, C:\Documents.  Next.

(My Dell has two internal drives: OS (C:) - a 512 GB SSD, and DATA (D:) - a 1 TB HDD.  These are the Windows drive letters.  The ATI drive letters are reversed, so C: is the DATA drive, and D: is the OS.  Hence the "Destination" selected was "C:\Documents.)

The next wizard step was "What to recover":  I selected two small .txt files from a subfolder down in my DATA drive as test subjects. Next. Then Finish or Proceed.  After less than a second, got the message: "Recover operation succeeded".

Now, after that long preamble, we get to the actual problem.  I opened the Explorer application in the thumbdrive and browsed to C:\Documents to verify that the files were recovered intact.  I could find no sign of either one, not only in C:\Documents but anywhere on either internal drive at all.

Booted back into Windows to ensure that I was looking at the right drive (now D:\Documents) and to do more extensive searching.  I have repeated the recovery from the thumbdrive a couple of times now and, although ATI still says that the recovery succeeded, I am certain that the "recovered" files are nowhere on either internal drive (even checked the two connected external drives where the backups are written to, and the thumbdrive itself).  All I found were the two original files in D: drive that went into the image backup in the first place.

So ... where did the recovered files go?  Were they even recovered at all (despite the "succeeded" message)?  Have I done something wrong in the above steps?  Is the rescue media faulty?

Any help and advice would be appreciated.

Regards,

Lyn.

Sat, 10/03/2020 - 03:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 29781
mvp

Lyn, whilst I cannot find the topic, I am sure that we have already answered this exact same question over the past couple of days.  It seems very strange if you are describing the same scenario as a new topic in the forums if so!

Mustang wrote that he had seen the 'missing recovered files' in the root of the target drive rather than in the selected target folder.

I mentioned about the possibility of Windows Fast Start getting involved if the rescue media was used from when the PC was in a hybrid sleep state instead of being fully shutdown, where the MFT restored from the hybrid sleep state knows nothing about the file changes made by the rescue media!

Mon, 10/05/2020 - 11:50
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