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ATI won't detect My cloud home duo

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John, welcome to these public User Forums.

Sorry but not a device that I have ever used but more information is needed to better understand your issue here with ATI not detecting the device?

Is the drive connected to the same local network as the PC running ATI?

What version of Windows is that PC using?  Windows 7, 8.1, 10?

Can you see the drive from Windows Explorer on the same PC?

Additionally are you expecting to see the My Cloud listed under NAS?  If you are it won't be there in all likelihood.

The best way to get True Image working with networked storage in Windows 10 is to map your target network share on the device using Explorer - Computer tab Add a network location option.  Doing so will create a shortcut which will appear under This PC which you can then select as destination for backup in True Image.