Browsing backups
Has anyone else experienced this in TI2021? Using 2021 under Windows 10 Home with
I frequently find I need to restore a single file or want to check if a single file is a good backup. The easiest way for me to do this to either mount or open the file in the File Explorer and just navigate to the file I'm looking for.
While this has never been a speedy process, since installing 2021, I have found that it is painfully slow. So slow to navigate I even think it has stopped working at times. I click on the folder and it will take five to ten minutes before the child items display. You can imagine if you're three or four subdirectories down it takes a while to navigate to see the file.
Do I need to open a ticket on this, or is this a known problem with the newer/more recent versions?
Les,
Question, are the backup files in .tib format? I have found that some older backup files in this format will trigger Acronis Active Protection in TI 2020 and cause such delays in some cases. The process blocked when this occurs is svchost. In some cases the AAP block will actually freeze Explorer. I found AAP to be at fault here by accident myself. Attempting to open an old backup file of .tib format, Explorer froze and so I killed the process in Task Manager. Doing that will kill your desktop (black screen) so a Cntrl-Atl-Delete key combo will give you some options. Selecting Sign-out will end your Windows session and dump you into the Windows login screen. Logging back in will then show the AAP block as shown below. This may not be your exact problem but may be related.
Steve Smith, it is on an external USB drive. I just copied the TIB to an internal drive to see if that helps. Hmm. Nope, very slow from the internal hard drive, too.
Enchantech, It is indeed a TIB file. I'll try to see if that's it. But I have the Active Protection turned off in the GUI, so I cannot see that dialog you're showing me there. I am about three levels in and it has been running for several hours, so it's getting worse as I drill down into the TIB's subdirectories it seems. I will confirm that while it is waiting, the particular Windows Explorer screen becomes unresponsive, and I'm not able to shut them.
Steve Smith, I do have ESET antivirus 13.x. I did go through the KB article 46430 but unfortunately that was written for an old version of Acronis (through 2019) and an old version of ESET (7). So I basically exempted every Acronis process I could find from ESET. When that didn't help, I also disabled ESET and still no joy.
Les,
I get the same thing from explorer. The only time I could get the screen shown in my screenshot was by killing Explorer using Windows Task Manager to locate the Explorer Process and then select End Task.
After that a black screen will appear. ctrl+alt+del keys will get you a menu, choose Sign out to be returned to the Windows logon screen.
Yeah, I did that earlier and did not see any such AAP screen as pictured. AAP is disabled, and unless it is starting on its own and not popping up as shown, it might be some other process blocking it somehow.
Les,
So have you tried a restart (not a shutdown followed by a startup) of your machine? That action can resolve some issues that seem un-fixable at times.
Enchantech, I almost dismissed that since I was certain I had rebooted recently, but that indeed made things work much faster. Something clearly had gotten stuck and the reboot made the browsing of the .TIB file faster.
Thank you for the suggestion.
Les,
Your welcome, glad to hear that cleared things up for you.