Button "Options" at "Backups" does not work
It seems that since I have upgraded Acronis True Image to the current Version 2021, Build 32010 my "Options" button at "Backups" does not work.
When I am clicking on it reacts only by changing from white background color to bright blue as soon as my cursor goes on it. The standard background color is white.
The backups I am doing to an external fix disc do work without problems but I can's change the backup sechedule, which would be possible via "Options".
How can I get "Options" workng again?
There is a ticket open at the Acronis Customer Central with the ID 04665113.
BR
Dan


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Steve,
Thanks for your message!
Today the problem has been resolved by Amaan Azmi, on of the IT engineers providing online help via MS Team Viewer. Many thanks to him again!
The root cause was that I have deleted ATI 2021 backup files directly in Windows Explorer and the warning to NOT do so did not appear. By doing so the ATI 2021 metafile was destroyed and the program was corrupted. The consequence was that the options button was not working anymore.
Amaan deleted all the old backup files and we were running a new complete backup. Now the options button is working again.
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Dan, thanks for the update / feedback and good to know that the issue is resolved and you understand the cause.
See KB 61844: Acronis True Image 2019, 2020 and 2021: How to delete old backups - for reference.
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Steve, thank you for the refernce!
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