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Cannot update from 2020 to 2021

Thread needs solution

I have tried multiple times to update true image 2020 to 2021. I have downloaded the installation file, moved it to the programs drive, and disabled Bitdefender. Still no luck. Installation fails. What's my next step?

0 Users found this helpful

Prf, welcome to these public User Forums.

Are you installing from an Administrator account as is required?

Otherwise, what errors do you see when the install fails?

See KB 46710: Acronis True Image: Installation Fails in Windows - for common issues.