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Can't select option to browse for backup destination

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Hi, new ATI user here. I'm trying to use ATI (trial version 2021, Build 38450, Windows 10) to create a system backup before installing a new SSD in my laptop.

I can see my whole file structure on the "select source" side. But when I go to "select destination" I can select "Your external drive" and "NAS" but I can't select "Browse." Nothing happens when I click browse and it appears to be greyed out. 

I've tried to uninstall and reinstall ATI, repair the installation in administrator mode (as recommended by other forum posts), and rebooting in safe mode but no change. Certainly could be user error but I'm not sure what I'm doing wrong. Has anyone else encountered this / can anyone offer any advice?

Separately, once I install the new SSD, if something goes wrong with the cloning would I be able to restore the drive using an image created with a process other than ATI (like the Windows system image process)?

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Neal, welcome to these public User Forums.

I'm trying to use ATI (trial version 2021, Build 38450

Sorry but I do not see any such build as 38450 for ATI 2021 - the recent builds are / have been builds 39216, 39184, 35860, 34340 where the latest build is 39216.

I would suggest installing the latest build which you can download from your Acronis Account page.

Separately, once I install the new SSD, if something goes wrong with the cloning would I be able to restore the drive using an image created with a process other than ATI (like the Windows system image process)?

You would need to use whichever application created the image in order to restore your SSD from it.  ATI can only restore images created by its own process.

Steve thanks for your help. I'm a little confused about the build issue - I'm attaching a screenshot of the "About" page in the product that lists 38450 as the build, states the product is up to date, and doesn't give me an option to download a more up to date build.

I'll try to uninstall and manually download the latest build from https://www.acronis.com/en-us/support/updates/

As I'm writing this I'm noticing the about page references "Arconis True Image for Western Digital." I downloaded the version from WD (since it's a WD drive). Is that the issue here - does the WD version not support backups? 

Either way, I'll see how the manual download and reinstall works. Thanks for your help.

 

 

image 395

This is an OEM version of ATI, not  trial version: see 2201: Support for OEM Versions of Acronis Products which indicates that the OEM is responsible for support. However, memebers of the user forum can provide (limited) help - the limitation is due to uncertainties about the version of ATI on which it is based, and the restrictions that are imposed on the use of the OEM version. For example, only being able to clone to particular brand of drives.

Please explain what you are trying to do. Is it a disk/partitions backup or a files and folders backup; what disk are you attempting to back up and where do you want to back it up to.

Ian

The issue here is the limitations imposed by using OEM versions of ATI which expect to find a drive by the same vendor in order to allow some operations, so with this scenario, it looks likely that it only allows selection of directly connected destinations for backup tasks.

The full version of ATI does not have such limitations and the build numbers I quoted were for the full version, not for OEM versions such as that from WD.