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Clean up versions not working

Thread needs solution

I am having difficulty cleaning out old backup versions. My dest disk is too full at this point to have another backup. I am running Acronis True Image 2021, Build 32010

I will attach screenshots in sequence:

1. Go into clean up versions and select the two old versions I would like cleaned up and click delete and also click on confirmation dialog that pops up.

2. Wait while it says it's cleaning up old versions - takes about 2-3 minutes

3. Nothing is cleaned and it shows all versions again.

 

I have not removed any files on the disk - they are all still there and taking up lots of space.

Please Help!

 

Thank you,

Sean Emery

 

Attachment Size
acronis_cleanup_1.png 24.29 KB
acronis_cleanup_2.png 23.03 KB
acronis_cleanup_3.png 22.91 KB
0 Users found this helpful

Sean, welcome to these public User Forums.

There is a known issue with the Clean up versions tool in that it cannot delete older files if there is too little free space on the storage drive!  Bit of a Catch22 situation when the whole point of the tool is to help users avoid having to delete files using Explorer!

If you are able to temporarily move another large file from your storage drive to free some space then retry using the Clean up tool, you should be able to delete the selected old files, after which you can move the other file back again.