Confusion about antivirus protection
Hello,
I'm running Acronis True Image 2021, build 39216 on a Windows 10 Pro 64-bit system.
I decided to use it for malware protection, so didn't renew my Bitdefender licence when it came due back near the start of this year. Indeed, I uninstalled Bitdefender entirely. Active Protection showed all its items in green.
A couple of weeks ago some update has introduced a curious problem. In the ATI interface, the Protection tab now shows some items in green while 'Malicious files' and 'Malicious websites' are shown in blue. Clicking on one shows the following message:
Currently the antimalware protection is performed by the following software: Bitdefender Anitspyware. To avoid compatibility issues ... uninstall this software and enable protection.
Yet I do not have Bitdefender installed. Neither 'Apps & features' nor 'Programs and Features' has any item from Bitdefender.
I suspect the problem started following a Windows update that made changes to Windows Defender. Defender may be detected by ATI as being from Bitdefender? Anyway, the question is how to resolve the issue so that ATI is handling protection across the board.
I tried turning off Windows Defender but the relevant items in the ATI interface still show as blue.
I'd be very grateful to hear suggestions as to how to get this working properly again.
Many thanks


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Sebastian, when you read through the topic Steve just mentioned, fine the post where I describe using wbemtest.exe. This is easy to do and should fix your issue.
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Many thanks to you both. I'll follow the steps in the referenced article when time permits and then come back here to report the result. Probably over the weekend.
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I've had a chance now to follow the steps in BrunoC's wonderful post. All now working. Nice to see too that, following the reboot, the Windows Security widget shows that control for AV has been handed over to ATI.
I'm extremely grateful to those, like Steve Smith, who bother to monitor these forums and are ready to offer helpful, considered and accurate support to those in need. Having had poor responses from Acronis support in the past, I was dreading having to go down that route to resolve this problem.
Best wishes
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Sebastian, great news to know Bruno's post helped resolve this issue, thanks for feeding back!
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Thanks, Sebastian. This helped cheer me up from a very frustrating day. So glad it worked for you.
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