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Error 0x40019 on security backup on Acronis True Image 21, last release

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I can't do backup because give me this error:

2021-03-18T20:51:23:423+01:00 140735898850176 I00000000: -----
2021-03-18T20:51:23:423+01:00 140735898850176 I00000000: ATI Demon started. Version: 25.6.1.39176.
2021-03-18T20:51:23:429+01:00 140735898850176 I013C0006: FFF184B8-3940-4F85-BBD4-7A216016E79C
2021-03-18T20:51:23:435+01:00 140735898850176 I00640002: La operación MacBook Pro HighSierra 21-1-2021 se inició según la programación.
2021-03-18T20:51:23:509+01:00 140735898850176 I013C0000: Operación: Copia de seguridad
2021-03-18T20:51:23:510+01:00 140735898850176 I0064000B: Prioridad cambiada a Baja.
2021-03-18T20:51:25:120+01:00 140735898850176 E00040019: Error 0x40019: Se ha producido un error al realizar la copia de seguridad.
| nivel de seguimiento: error
| line: 0xaa33a143c434a5fb
| archivo: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/home/backup_worker/impl/backup_worker.cpp:173
| funcion: ReturnCodeToError
| line: 0xaa33a143c434a5fb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/home/backup_worker/impl/backup_worker.cpp:173, ReturnCodeToError
| Archive3Code: 0x138d
| Name:
| $module: ti_demon_macia64_39176
2021-03-18T20:51:25:535+01:00 140735898850176 E013C0005: Error 0x13c0005: La operación se ha realizado con errores.
| nivel de seguimiento: error
| line: 0x9f2c53c72e8bcedb
| archivo: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/products/imager/demon/main.cpp:741
| funcion: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac/1810/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macia64_39176

 

Many thanks

 

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Ricardo, welcome to these public User Forums.

I can only recommend raising this question in the dedicated ATI for Mac Forum where other experienced Mac users should be able to provide better answers.

Caveat: I am a Windows user with no direct experience of using ATI on any Mac.

Ricardo,

The 0x40019 error produced by the current application in most instances is due to files or folders included in a backup task that are not physically in the path location specified in the backup.  Such filenames are found in locations like Libraries or other Junction points that only represent the actual location of the file. 

I have no idea how that applies to a Mac as like Steve, I am not a Mac user.  Some reference links for you below:

 

https://forum.acronis.com/forum/acronis-true-image-2020-forum/error-0x4…

https://kb.acronis.com/content/43803