Files at the ATI Sync sever are not being updated

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The Sync functions in ATI 2021 seem to be not working on my computer (Win 10)  in the sense that the dates of the files at the server have not changed since October 18, yet at my console I see a report that updating at the server is happening regularly (please see the two files attached).

Also, when the program appears to be running I see the names of files being synchronized, but it is the same small list of files. This list excludes files which I am actually changing within my Sync folder.

In addition, at the Dashboard the reported space usage is 4GB; but at my console it is 2GB (the latter is correct).

Please help me by suggesting what may be going wrong with my setup.

Thanks in advance.

Fri, 10/23/2020 - 12:17
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Further to my note above, a notification from ATI has just appeared at my screen, and it reports that 30 files have been updated.  However, when I select Recover Files, and am taken to https://cloud-wr-us2.acronis.com/#/dashboard, the "Last Version" date remains October 18 and there is no sign of the changed (or of newly added files) at the ATI Sync server.  I am guessing that the updates are taking place at the server; but for some reason the correct list of files and folders is not being shown to me.

Also, at the Dashboard the size of the Sync folder has gone up from 4GB to 5GB. The actual size on my computer is less than 2GB.

Fri, 10/23/2020 - 12:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Theordore,

I'd start with the steps from 47168: Acronis True Image: Troubleshooting Sync. If the issue still persists, please open a support ticket for investigation.

Wed, 11/11/2020 - 21:23
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