GUI Connectivity Issues
Years ago, I had a paid Acronis subscription and made several backups. I wanted to access some of that info, so I've downloaded Acronis TI 2021. I figured a trial would work for my use, but I the GUI can't seem to connect at all. I registered and it told me it couldn't register. When I tried again, it told me the account already exists - checked the email and, sure enough, a confirmation had gone through from the first attempt. Confirmed the account, but now I can't log in - I just get "An error occurred while signing in."
Went through the troubleshooting steps at "57042: Acronis True Image: Sign In at program start fails" (can't include hyperlink, sorry). Tried the cloud connectivity verifier - everything succeeded with 50/50 packets. Nothing blocking Acronis in my firewall. No records for Acronis in the host file.
I have the context menu to mount the backup files, but after popping up "initializing" it disappears. I'm guessing that's because the program appears to not really be activated yet.
Any other ideas? Thanks
Wurde schon versucht, alle Popups zu schließen?
Als Beispiel ATI 2019:
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Have you already tried to close all popups?
As an example ATI 2019:
IanL-S wrote:
It is my understanding that Acronis has discontinued the practice of requiring a serial number for Trial use (see here at bottom of page). This change only happened recently, so try downloading the installation media again.
There may be a problem with the installation, please try a repair installation - 60195: Acronis True Image: repair, update and clean installations on Windows. Also, you should use "run as administrator" rather than "run" when doing the repair installation.
Another possibility is that the backup is not supported by ATI 2021 - see 1689: Backup archive compatibility across different product versions.
Hi Ian - thanks for the suggestions. I downloaded the installer yesterday and it appears to be the latest version. It's not requiring me to enter a serial number but it is requiring a login, which is where I'm getting stuck. I did a repair installation as admin. The files are dated in 2014, and years around that (all the way back before 2009) show as supported. Unfortunately, the error persists.
G. Uphoff wrote:
Wurde schon versucht, alle Popups zu schließen?
Als Beispiel ATI 2019:
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Have you already tried to close all popups?
As an example ATI 2019:
I'm not sure which popups you're referencing as this is happening within the program. I've closed and reopened the program. Closing the "sign in" window does not let me use any features of the program.
Eventuell ein Screenshot, wo es nicht mehr weiter geht?
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Maybe a screenshot where you can't go any further?
Ich würde den Acronissupport kontaktieren und den Acronis Benutzeraccount auf Fehler überprüfen lassen.
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I would contact Acronis support, to check the Acronis user account for errors.
Well, there were definitely some errors in my account, probably as the result of what looks like a half-completed sign up (GUI saying it couldn't register me, but sending the email anyways). Support couldn't see my account - until I deleted it. Then they re-enabled it. And I still can't log in.
Support is looking into it. Thanks.
EDIT:
Whatever support did in re-enabling my account, it didn't help. And yesterday I got the "your account is deleted" email. So... that's fun. Signed up again, this time through the web to ensure I didn't end up with a half account like last time. Same problem. Today I got support's response: "use your username and password to sign in to the GUI to start your trial." If that worked, I wouldn't be posting this :p