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How to Get Acronis 2021 Upgrade

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I cannot seem to find a way to obtain the Acronis 2021 upgrade. I purchased a 3/3TB Premium license on 8/4/2020, and I have used the software successfully to create many backups. Surprisingly, when I try to use the free upgrade page, my serial number is not recognized. I see an error message, "The specified serial number is invalid. Please check that you typed or copied it correctly."

Before submitting a support ticket and escalating this issue, I thought I would try bringing it up in the forum to see if anyone could offer a helpful suggestion.

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Posts: 250
Comments: 7092

Hello Bill,

welcome to Acronis forums! Checked your account - you have an active subscription license of Acronis True Image, which allows to download the recent upgrade. Currently, only from the website, the in-product notifications about the upgrade will be launched little bit later today. 

You may have a voucher code that was given out last year when the sever was resetting backup settings; beta testers also got a voucher code (expires 31/08/20).

Ian

I'm afraid I will not be upgrading to 2021.. Annual licences suck especially if the version that you get upgraded to is not fulfilling the requirements you need.. it has now become overly expensive for a home backup solution to be honest and I can get the results I want from free software included with my NAS. Sorry Acronis after being a customer since Acronis 10 I'm outta here... 

Darren, you can still buy the perpetual version but Acronis are making it less obvious in their attempts to divert users to subscription usage.  I will always stick with perpetual myself and only have a subscription by virtue of being an MVP.  If perpetual is taken away then that will be the end of a long relationship for myself and a lot of other users!

Personally, I can see zero reasons why anyone would even consider the Essential subscription version with no Cloud and an unwanted 3 month trial of antivirus features, which then has to be renewed year on year to keep the core features that are yours forever with a perpetual license!

Darren Hughes wrote:

I'm afraid I will not be upgrading to 2021.. Annual licences suck especially if the version that you get upgraded to is not fulfilling the requirements you need.. it has now become overly expensive for a home backup solution to be honest and I can get the results I want from free software included with my NAS. Sorry Acronis after being a customer since Acronis 10 I'm outta here... 

 I agree with the fact that ATI is far too expensive compared to other similar software. ATI 2021 is for me personally the last version I bought, mainly because of all the useless and unnecessary additions such as anti virus protection. For example, Acronis could take a look at EaseUS with its lifetime licenses, buy it once (at a slightly higher purchase price) but otherwise all subsequent upgrades are FREE.