Initial Backup: infinite failure loop - logs ask me to unlock an already unlocked BitLocker drive

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I am running Windows 10 x64, version 2004 (19041.450)

I am trying to do an initial backup of my data (I bought the software a few days ago). In this backup, I am trying to back up 2 disks (my D: drive and F: drive) - my D: drive does not have BitLocker enabled, whereas my F: drive does have BitLocker enabled.

When I try to run the backup, it seems to do well for the first drive (the D: drive) and backs up around 1 TB of data; then it gets strange. The GUI (from that point forward) reports that ~1 GB (not a typo) of data is backed up, and that it is running at a speed of 26Mbps - Task manager claims that, in fact, 150 MBps (capital B) of disk activity is taking place by "Backup Worker" - similar to what it was for the D: drive (and the GUI reported ~1000 Mbps for that). Then, every hour and a half or so, the backup resets (0 GB backed up)  and stays very slow - this is an infinite loop. I checked the logs, and this is what it said (the most recent "loop"):

28/08/2020 22:24:17: 00 36716 I00000000: -----
28/08/2020 22:24:17: 00 36716 I00000000: ATI Demon started. Version: 25.4.1.30480.
28/08/2020 22:24:17: 00 36716 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
28/08/2020 22:24:17: 00 36716 I00640002: Operation Data started by schedule.
28/08/2020 22:24:17: 00 36716 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
28/08/2020 22:24:17: 00 36716 I013C0000: Operation: Backup
28/08/2020 22:24:17: 00 36716 I0064000B: Priority changed to Low.
28/08/2020 22:24:18: 00 36716 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.
29/08/2020 00:05:32: 00 36716 E01E50023: Error 0x1e50023: Unable to back up a locked volume encrypted with BitLocker. Unlock the volume or turn off BitLocker, and then try again.
29/08/2020 00:05:32: 00 36716 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 28/08/2020 22:24:17 
Stop: 29/08/2020 00:05:32 
Total Time: 01:41:15 

I can 100%, without a doubt, confirm that the F: drive was unlocked for the entire duration. I can provide more logs, but they are all effectively equivalent (but with the times changed), lending credence to the "infinite loop" theory.

Here's another one just for fun:
28/08/2020 20:41:22: 00 23848 I00000000: -----
28/08/2020 20:41:22: 00 23848 I00000000: ATI Demon started. Version: 25.4.1.30480.
28/08/2020 20:41:22: 00 23848 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
28/08/2020 20:41:22: 00 23848 I00640002: Operation Data started by schedule.
28/08/2020 20:41:22: 00 23848 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
28/08/2020 20:41:22: 00 23848 I013C0000: Operation: Backup
28/08/2020 20:41:22: 00 23848 I0064000B: Priority changed to Low.
28/08/2020 20:41:23: 00 23848 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.
28/08/2020 22:23:47: 00 23848 E01E50023: Error 0x1e50023: Unable to back up a locked volume encrypted with BitLocker. Unlock the volume or turn off BitLocker, and then try again.
28/08/2020 22:23:47: 00 23848 E013C0005: Error 0x13c0005: Operation has completed with errors.

Start: 28/08/2020 20:41:22 
Stop: 28/08/2020 22:23:47 
Total Time: 01:42:25

Do you have any suggestion what I could do to fix this?
Thanks.

Fri, 08/28/2020 - 23:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 29781
mvp

Atto, welcome to these public User Forums.

I do not have any BitLocker encrypted drives so cannot test this scenario you are reporting, but if your F: drive is definitely shown as being unlocked in the BitLocker control panel, then this looks to be a code error in ATI 2021 in not correctly recognising the unlocked drive.

Please open a Support case with Acronis Support as per How to get support?  to allow them to investigate this issue in more detail.

Mon, 08/31/2020 - 11:26
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