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"Invalid usage" message on backups of data from LAN

Thread needs solution

I'm getting repeated "Invalid usage" messages for one of my scheduled backups each time it is run.  Looking for online solution as to why this is happening comes back with "There is no information about this error available now. You can use the links below to search for any additional information that might be available."  Backup is going to Acronis cloud which reports that I'm only using ~10% of my available space.  All very frustrating and having to user another backup system until this gets resolved.

Attachment Size
acronis-bug2.jpg 134.79 KB
acronis-bug1.jpg 60.23 KB
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Shane, this is not an error message that I have seen reported in these forums or for any of my own backup tasks.

The first step here has to be to review the logs for this particular backup task, which as a Files & Folders task would normally be the ti_demon logs but for backups to the Acronis Cloud the backup_worker logs are used.

These logs are found at C:\ProgramData\Acronis\TrueImageHome\Logs in folders by the same name.  When using the File Upload option to the forum for these logs, please zip the containing folder(s) so that the file names are preserved to make them easier to identify!

Most recent log is as follows;

2020-09-15T09:15:19:126+01:00 23444 I00000000: -----
2020-09-15T09:15:19:126+01:00 23444 I00000000: ATI Demon started. Version: 25.4.1.30480.
2020-09-15T09:15:19:163+01:00 23444 I00640002: Operation Server started by schedule.
2020-09-15T09:15:19:191+01:00 23444 I013C0000: Operation: Backup
2020-09-15T09:15:19:191+01:00 23444 I013C0000: Backup type: file level
2020-09-15T09:15:20:758+01:00 23444 I0064000B: Priority changed to Low.
2020-09-15T09:15:23:526+01:00 23444 E0004001F: Error 0x4001f: Invalid usage.
| trace level: error
| line: 0xaa33a143c434a602
| file: c:\jenkins_agent\workspace\ati-main-win\598\home\backup_worker\impl\backup_worker.cpp:180
| function: `anonymous-namespace'::ReturnCodeToError
| line: 0xaa33a143c434a602, c:\jenkins_agent\workspace\ati-main-win\598\home\backup_worker\impl\backup_worker.cpp:180, `anonymous-namespace'::ReturnCodeToError
| $module: ti_demon_vs_30480
|
| error 0x4001f: Invalid usage.
| line: 0xc8d8731ce106fa25
| file: c:\jenkins_agent\workspace\ati-main-win\598\archive\ver3\adapter\error.cpp:151
| function: `anonymous-namespace'::ConvertPcsError
| line: 0xc8d8731ce106fa25, c:\jenkins_agent\workspace\ati-main-win\598\archive\ver3\adapter\error.cpp:151, `anonymous-namespace'::ConvertPcsError
| $module: archive3_adapter_vs_30480
2020-09-15T09:15:23:640+01:00 23444 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced9
| file: c:\jenkins_agent\workspace\ati-main-win\598\products\imager\demon\main.cpp:739
| function: main
| line: 0x9f2c53c72e8bced9, c:\jenkins_agent\workspace\ati-main-win\598\products\imager\demon\main.cpp:739, main
| $module: ti_demon_vs_30480
 

Also see attached log files

Attachment Size
552353-197293.log 100.15 KB
552353-197296.gz 81.51 KB

Shane, can you confirm that the logs you uploaded are both from the backup_worker folder as their names have been changed given that you did not zip these as requested?

All that I am seeing from the log is that the connection to the Acronis Cloud is not successful and just keeps retrying before failing.

Are you using any Proxy or VPN inbetween your computer and the Acronis Cloud?

See KB 4350: Acronis Backup to Cloud access ports and hostnames - for details of where all the servers are and what ports they use.

Use the above in conjunction with the Acronis Cloud Connection Verification Tool.

If you still have issues, then please open a Support Case direct with Acronis as they are the only ones with access to the server side of the Cloud support.

Hi Steve, firstly thanks for looking at this.  Zip of logs complete logs folder attached.  I removed some older installer logs to bring the zip file withing the maximum upload size.  I don't believe the issue is with connection to Acronis cloud as I also have a backup running on the same PC that relates to local files only and this backup is working fine, see image below.  This would also rule out any VPN or proxy issue between the PC carrying out the backup and the Acronis Cloud server.  Given that one backup is running and the other is not, it seems most likely a client side issue where the the Acronis client side software is failing to read some LAN files.  The backup includes data from a NAS drive and an older Windows Server which may be the issue, but I can browse to all the files marked for backup in the source tree view.  I'll try to isolate the issue more by creating smaller backups for the specific locations to see if that is where the issue lies.

 

Attachment Size
552417-197322.zip 1.69 MB
552417-197324.jpg 112 KB

Shane, thanks for the zipped logs, this reveals information that should be more helpful to you for this issue!

15/09/2020 09:15:23:260 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=GetVolumePathNameW(\\?\UNC\RHONA-PC\AppData\) failed: 123 (pcs_err=23);
15/09/2020 09:15:23:264 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=err; message=file backup: process_cb('smb/RHONA-PC/AppData') failed (pcs_err=-23);
15/09/2020 09:15:23:268 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=file backup: traversing finished (err=-23);
15/09/2020 09:15:23:268 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=ar#1: traversed 7 dirs, 26 files, filtered 1, failed to traverse 0;
15/09/2020 09:15:23:268 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=ar#1: backed up 0 dirs, 0 files;
15/09/2020 09:15:23:268 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=ar#1: not modified 31, failed 1, skipped 0;
15/09/2020 09:15:23:268 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=ar#1: renamed 0, hardlinks 0, locked 0;
15/09/2020 09:15:23:270 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=inf; message=file backup precalc: traversing finished (err=-5012);
15/09/2020 09:15:23:272 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\PE1800\ACL-Docs\Maintenance\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:273 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\excel\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:274 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Clone\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:274 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\house2home\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:274 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Mams Affairs\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:275 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Mikes Affairs\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:275 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\OldEmail\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:276 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Project Titan\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:276 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\ROS\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:276 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Sagebackup\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:277 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Sagepay\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:277 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Users\Rhona\Contacts\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:277 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Users\Rhona\Documents\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:278 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Users\Rhona\Pictures\', returned error = '2250', last error = '0';
15/09/2020 09:15:23:278 AM +01:00 24532 I00000000: Pid: 20412 type=log; level=wrn; message=an error has occure when closing connection to '\\Rhona-pc\c\Users\Rhona\Videos\', returned error = '2250', last error = '0';

We have a new log viewer tool that I am using to see the above backup_worker log details that has now been made available by Acronis via the Community Tools KB page.  See the link in my signature for the MVP Assistant tool.