license conflict
I got an awesome year's subscription to ATI Premium for participating in the 2021 beta program. This year the award was even more generous: 3 computer backup instead of 1!
When I tried to add the license to my account it says there's a license conflict. That's understandable, but the solution it comes up with is to extend my preexisting 1 computer subscription by 2 months and make it for 3 computers the whole time.
I'd be very happy with just the extra year for 1 computer, but first level support says that my only options are the extra 2 months with 3 computers, or transfer the new license to a whole new account. Neither of those two options sound useful in my situation.
I wonder if there's a way to get my new 3 computer subscription converted into a 1 computer subscription? I know that higher level support can just adjust the length of my subscription, but I seem to be stuck on level 1.
Sorry if this is in the wrong forum. Redirect me if somewhere else is more appropriate.
Thanks for any thoughts,
Dave


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Since I only ever use perpetual licenses, I asked Renata to convert my awarded subscription to perpetual which she did. Its a Standard license that comes with the Cyber protection included as a trial. I have no intention of using that feature.
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Steve, glad you found a possible future use for a seperate license. Can't think of one for me yet.
Tom, good idea. Maybe Renata can help me too!
Dave
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Tom, you set me on the right track. Renata set me up with a 1 year, 1 PC addition to my current subscription. Obviously I should have contacted her first.
Support couldn't help. They signed off with "As there will be no further interaction, I will be closing the case for now."
Thanks for the good tip,
Dave
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Glad you solved it.
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