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license conflict

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I got an awesome year's subscription to ATI Premium for participating in the 2021 beta program. This year the award was even more generous: 3 computer backup instead of 1!

When I tried to add the license to my account it says there's a license conflict. That's understandable, but the solution it comes up with is to extend my preexisting 1 computer subscription by 2 months and make it for 3 computers the whole time.

I'd be very happy with just the extra year for 1 computer, but first level support says that my only options are the extra 2 months with 3 computers, or transfer the new license to a whole new account. Neither of those two options sound useful in my situation. 

I wonder if there's a way to get my new 3 computer subscription converted into a 1 computer subscription? I know that higher level support can just adjust the length of my subscription, but I seem to be stuck on level 1. 

Sorry if this is in the wrong forum. Redirect me if somewhere else is more appropriate.

Thanks for any thoughts,

Dave

1 Users found this helpful

Dave, I hit a similar problem with my 'gift' I year subscription for ATI 2021 and I ended up using a second account which I had used for previous beta programs.  It meant that I can activate the spare gift license by signing in with that second account credentials when I decide if I want to actually use them.  I am tempted to stay with ATI 2020 because I do not want all the extra antivirus protection and was happy to just have the AAP ransomware protection.

Since I only ever use perpetual licenses, I asked Renata to convert my awarded subscription to perpetual which she did. Its a Standard license that comes with the Cyber protection included as a trial. I have no intention of using that feature.

Steve, glad you found a possible future use for a seperate license. Can't think of one for me yet. 

Tom, good idea. Maybe Renata can help me too! 

Dave

Tom, you set me on the right track. Renata set me up with a 1 year, 1 PC addition to my current subscription. Obviously I should have contacted her first.

Support couldn't help. They signed off with "As there will be no further interaction, I will be closing the case for now."

Thanks for the good tip,

Dave

Glad you solved it.