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Missing help files

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Anyone else finding that the help links do not work in 2021 build 30480?  When I click on them, the software opens a browser which says "File not found."  Examples of missing files include:

I would point out that 

seems like an odd place to put help files.

 

 

 

 

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Les, sorry but need more information to understand what the issue is that you are seeing here?

If I click on the Help option (bottom left corner of the GUI) then on Open Help, this opens my browser to the main Acronis.com help pages for the ATI 2021 User Guide.

The same happens if I click on one of the (?) help indicators in the GUI which again goes to the web help pages.

What and where are you clicking on help links?

I had a longer version where I explained where I'm clicking to get there, but I lost it, and didn't add that back in when I re-started my post.  Sorry.  I sent it in my report to Acronis using the feedback though.  I haven't received a response yet.

I'm not talking about clicking on "Help" in the lower left of the main program.  I'm talking about when you click on any of the context help.  For example:  Go to Tools | Acronis Media Builder and when the dialog pops up, note the text at the bottom left.  On the first screen it is called "More information."  If you click on that, it triggers a browser, but the file is not found.  But it's the same on all of these types of context-based help links.  (See attachment for screen shot)

more_info.PNG

Attachment Size
553533-204665.PNG 16.92 KB

Works OK on my system. The help files are in C:\Program Files (x86)\Acronis\TrueImageHome\Help\help\en...

Ditto to Bruno, clicking on the same 'More information' link works just fine and opens the local help files in their correct location. (file:///C:/Program%20Files%20(x86)/Acronis/TrueImageHome/Help/help/en/index.html#14041.html)

I don't know what to say.  I see that if I go to  the files are there, but my installation clearly is pointing to the wrong place, then.  But note also that the filename isn't even right.  It's as if my installation has links that totally point to the wrong place.

Les, please try doing a Repair Install ensuring that you do so from an Administrator account as per KB 60915: Acronis True Image: repairing program settings

Concur with Steve on this.  The issue suggests that installation was done from a normal user not as an admin.  Other aspects of the application will not function properly as well in that case.

+1 to Steve and Enchantech's advice. Let us know if that helps.

Thanks everyone for the suggestion.  It sort of works, I guess, and may have been working all along.  When I am logged in as an administrator, I can get help.  When I am logged in under my regular account, it prompts me for UAC for my administrator password, but when I click on the help link I am taken to the wrong location.  It seems that help only works when logged in as administrator.

Les, this is clearly documented as a requirement for ATI to work correctly in the User Guide:

Other requirements

  • An internet connection is required for the product activation, for downloading protection updates, and for all features that use Acronis Cloud, including online backup, cloud archiving, and data synchronization. If your computer is not connected to the internet, you can activate the product by using another computer that has an internet connection. Refer to Activating Acronis True Image 2021 for details.
  • You need to have administrator privileges to run Acronis True Image 2021.

I do have administrator privileges. I do run it as an administrator. I think it should say that you need to be logged in as an administrator.  But that's semantics, I guess.  I have been running like this forever, including 2009, 2012, 2013, 2014, and 2016, and probably ran it this way under version 7.  I don't really need the help screens, and was just curious. It is odd to me that it runs just fine, but the help files are the things that fail.

I may be rolling back to 2016 since the 2021 rescue boot disk has been freezing when browsing for backups.

Thanks for your response.