Protection and Antimalware: More than I bargained for…but not in the good way

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Greetings All,

In ATI, I only need an app to handle cloning and backup with a user friendly interface.  Save for one issue with a fixed partition, that I eventually resolved, it appears to perform those functions.  Before purchasing the ATI-21 upgrade, my prior experience with ATI-13 was a very positive one, and ATI performed admirably for as long as I maintained the backup setup.  Eventually life got in the way, and sys maintenance fell down my priority list.  After a recent system tuneup, I upgraded based on my prior positive experience.

However, as many of the posts in this forum attest, the additional protection and antimalware features in ATI-21 introduce headaches that many of us had not bargained for.  I am seeing resource hits on network, CPU, disk usage, even when protection is supposedly turned off.  I have waning confidence that I as a user, can prevent these "feature" modules from degrading system performance at times when I may really need it.  In my opinion, ATI is a proven brand, but ATI-21 is not a proven product.

I contacted tech support on Tues requesting a rollback to ATI-20 in hopes that it might provide a more stable baseline for performing the core functions of the product.  The initial response was to encourage me to adjust my system to fit the apps’ newer features, and caution me that free support for ATI-20 would end in the new year.  I reiterated my request, because I’d prefer to make some stable version of ATI work for core features without the need for ongoing tech support.  The request is on hold awaiting mgmt approval as the 2020 clock rolls down.

I’ve seen frustrated posts from some very experienced users regarding this year's upgrade.  If you are happy with your system (existing OS, antivirus, antimalware) and you only need a proven program for cloning and backups, would you recommend….

1).  Rollback to ATI-20?

2).  Reload ATI-21 in a manner that disables offending features (if this can even be done)?

3).  Perform some hidden features in the current load to disable undesirable results (if such hidden features exist)?

4).  Perform some other option that I hadn’t even considered?

5).  Scrap ATI for an alternate program until ATI-21 matures?

 

I’d prefer not to resort to option 5, but the cramdown of invasive features that should be available only as options, and the reluctance to support a simple rollback raises new concerns.

Thanks, and Merry Christmas all.

Sat, 12/19/2020 - 07:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 111
Comments: 29781
mvp

Ken, welcome to these public User Forums.

Please submit Feedback directly to Acronis (use the tool provided in the GUI Help section) and complain about the imposition of these new protection features plus ask for your vote to be added to the Acronis internal change request: TI-213392 Allow installation without Antimalware components.

It is 'possible' to minimise the impact of the new protection features by disabling Acronis Services and renaming the associated program executables but it is not something that I can document in these Acronis forums, and would be undone by any new build update that is released and installed.

The issue with reverting back to ATI 2020 is two-fold.  First you need a valid license / serial number in order to activate that version, and second, ATI 2020 went out of support 30 days after ATI 2021 was released in August 2020. 

The benefit of using ATI 2020 is that it just has the Acronis Active Protection (against ransomware) and not the added Cyber Protection features but it lacks the fixes to some of the other issues caused by the migration from .tib backup files to the new (to ATI) .tibx backup files format, which are fixed in 2021.

Sun, 12/20/2020 - 14:49
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