Recovery Failed

Please advise the Operating System(s), including  build and version on the computer (eg Windows Enterprise x64 20H2 19042.867). Also the version and build of ATI being used - the latest build of ATI 2021 is 39184 (Windows).

Are you attempting to backup from within windows, or are you using the recovery media (type of recovery media use; simple (WinRE) or advanced (either WinPE or Linux). If you are using recovery media, then drive letters are likely to be different for the USB drive.

Also confirm what is being backed-up. It appears from your post you are backing up one drive with 4 (different?) operating systems on it. What are those operating systems.

Ian

PS I will have no internet access for the next few days so someone else will (I assume) assist in solving the problem.

IanL-S wrote:

Please advise the Operating System(s), including  build and version on the computer (eg Windows Enterprise x64 20H2 19042.867). Also the version and build of ATI being used - the latest build of ATI 2021 is 39184 (Windows).

Are you attempting to backup from within windows, or are you using the recovery media (type of recovery media use; simple (WinRE) or advanced (either WinPE or Linux). If you are using recovery media, then drive letters are likely to be different for the USB drive.

Also confirm what is being backed-up. It appears from your post you are backing up one drive with 4 (different?) operating systems on it. What are those operating systems.

Ian

PS I will have no internet access for the next few days so someone else will (I assume) assist in solving the problem.

 

IanL, thank you for the reply.  I am using the latest ATI 2021. The OSs which I backed up were

OS 7, two versions of Manjaro and Linux Mint 20. I am attempting to backup with an external USB-HDD.  I wish to backup only the Mint 20, which broke.

What I read, is this is a GRUB failure.

https://www.techinweb.com/3-solutions-to-fix-error-no-such-partition-gr…

This is why I got the " Loading Operating system error, no such partition."

I wish only to backup Mint 20 to a single HDD.

 

Hans, when you wrote 'OS 7' do you mean Windows 7 alongside you different Linux distros?

What filesystems are being used by your Linux OS's here?

The ATI 2021 User Guide list of Supported file systems lists only the following:

• NTFS
• Ext2/Ext3/Ext4
• ReiserFS(3) *
• Linux SWAP *
• HFS+**/HFSX**
• FAT16/32/exFAT **

If you have Windows installed on this PC, i.e. Windows 7, with ATI 2021 installed there, then have you tried making a Partition backup of your Linux Mint 20 partition from within Windows?

I don't have any dual-boot systems with Linux as moved to using VMware virtual machines hosted from Windows 10 instead.

Sorry for the long delay in responding, Mr Smith.

OS 7, is on it's own HDD. The two Manjaro are also on their own HDD and

the same with Mint 20.  Three HDD of which one has two Linux OSs on it.

All three Linux OSs use EXT4 file system.

The backup was made with OS 7 and they are contained on an external USB HDD.

Hans, sorry to repeat my question, but is OS 7 the same as Windows 7 in this context?

If yes, then can you provide the log for the failed backup task in zipped format.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Yes, Mr Smith OS 7 = dows 7.

I will try to follow your instruction and see what I can find.

I hope I can get an answer, as this is becoming rather time consuming

and frustrating.

The download from your MVP Assistant is a dll file.  As you know

OS 7 CAN NOT be updated.  So this file is worthless for me, which is

what Mr Softie wants to happen in the first place.

Unless you have another suggestions, Mr Smith, I think I have reached

a dead end with this backup software from ACRONIS. 

And yes, all of the backup files where in tibx, which is more than likely propriety.

Why was not the MVP Assistant built into your software in the first place??????????????

This junk dll file from mircrosoft has never worked, despite three fresh installs.

I now have two hours into this project to fix a crap software product !!!!!!!!!!!

The minute that I read it was a exe file, I should have run like hell.

I was able to get the MVP Assistant up and running.  I looked at the "backup worker logs

and Demon logs.  The backup for Feburary stop working !!!!!!!!!!!!!!!!!!!!!

I am not sure what you want me to look for???? 

Hans, the MVP Assistant tool was written by one of the MVP's in these forums to help other users to be able to access and read the logs produced by ATI.

I would suggest zipping the contents of the Backup Worker logs folder and uploading it as a file attachment to this forum topic, then I will take a look to see if I can see why your backup has stopped working?

Mr Smith, whom ever created MVP did an excellent job.

I am trying to install Mint 20 from the backup to one of my HDD. The orginial Mint

broke and needs to be reinstalled.  Besides, I do not know nor ever have created a zip file.

If this would have been an ISO clone, I would be done in less than an hour.  It is now two hours

plus and I have gone nowhere.  I am not going to spend unlimited hours trying to fix a issue, which

I should not be having.

Can Acronis afford a speal checker for its forums????

Good/bad news.  Instead of a black scream of death, the software [ati] opened.  I started the

recovery process but when I got to where you have to enter the time, I could not do so.  WTF!!!!

Why does someone even need to enter a time??????????  Another bottleneck!!  Folks, if you have

this software, make sure you have a bottle of Scot next to you. You will need it.

I hate to say this, but this is one of the worst piece of software I have ever purchased.

I do not wish to time plot this recovery, I wish to do it now !!!!!!!!

Three attempts; 1 and half hours all failures.

And what clown instruction the user receives, when at the date and time box one can not go

forward unless the time box is highlighted.  Great reviews of the instructions Acronis!!!!!

And i just love the clock countdown, one says five minutes remaining and next says fifteen.

One more try and then let the software fry. 

The fourth recovery failed.  Why, because it is using an update of a broken OS.

I can not find a way to use the first and orginial backup!!!!!!!!!!!!!!!!!!!

How the hell does one use the FIRST BACKUP of the OS ?????????????

I have tried to do so but it does not work. It appears this "great" software does not save previous updates.

Can I get my money back ? 

Hans, I have been doing some testing with a Virtual Machine where I have both Windows 10 and Ubuntu 20.04 installed.

I created an ATI 2021 partition backup of the Ubuntu EXT4 partition using the Windows ATI application to a second virtual disk.

I booted the VM from the 'Simple' Windows RE rescue media and recovered the EXT4 partition using ATI 2021 with no problems, then tested that Ubuntu would boot correctly.

I captured screen images of the recovery process from the rescue media and have zipped these in the attached zip file.

Note: you have to select the date / time during the recovery process because the backup files can contain multiple different recovery points to choose from.  In my case, there was only the single backup point so only one time to select.

Mr Smith, thank you for the zip file.  I am now getting an error from the software which says

"The Destination HDD u have chosen contians some partitions that could have useful data. HDD image recovery is possibly only if the destination HDD is empty."  Only in the last two recovery attempts has this error warning come up.  New surprises from Acronis???

This means with each and every recovery, the HDD needs to be wiped.  The MBR boot order is on that drive!!!!  If in fact the drive needs to be wiped, then I question the value of this software.

Furthermore, Acronis has censored several of my posts, which makes it very likely I will be leaving

shortly.  I have spent at least five hours trying to fix this problem and I am angry and tried.

I belong to five tech sites and I will very likely be reporting these issue with a detailed thread.

I am getting nowhere !!

Hans, if you select to Recover a whole Disk, then you will get the message about it having one or more partitions that will be deleted.  If you select to Recover only a single Partition, then any other partitions on the target drive are left untouched, as was the case in my case as shown in the images in the zip file I uploaded.

The software said recovery was successful and then the rig rebooted

and I started Mint 20 and got the same OS which will not allow me to

login in.  It did not not not not apply the orginial backup from January the 15th.

This is my seven attempt.  Mr Smith, unless you have a solution I am done.

BTW, if there had to be "something" done after the software said successful recovered

I am not sure.

Hans, if you completed the recovery from your backup image dated January 15th and this was advised as being successful, then sorry but I am as puzzled as you are if the problem with logging in to Linux Mint 20 is still present?

I assume that you have recovered the whole partitions that are being used by Mint if it uses more than one partition.

Once any recover is complete, then the only other actions are to remove any rescue media and reboot the system.

Mr Smith, thanks for the clarification. According to Gparted, I was sending the recovery to the wong HDD; however, I am not sure weather it matters.  I will try one last recovery to another HDD, where Mint is.  On the other hand, there is no option in the recovery to send just the Mint OS  as a recovery. 

The backup USB HDD, has four OSs on it and no partitions. So when the option to send the recovery, is it sending all of the OSs or one.  There is no way of knowing.

Hear is another question, can backups be deleted???? If not I wonder why not, as the user has little control over their software.  "Timeshift", in Linux allows for such actions.

I will try another recovery but I doubt it will be successful. Have a good weekend.

The backup USB HDD, has four OSs on it and no partitions. So when the option to send the recovery, is it sending all of the OSs or one.  There is no way of knowing.

Hans, sorry but I do not understand how you can have 4 different OS's on a single HDD drive without using separate partitions for each OS??

Yes, any backups can be deleted but this depends on how you are attempting to delete them!

KB 61844: Acronis True Image 2019, 2020 and 2021: How to delete old backups

Steve Smith wrote:

The backup USB HDD, has four OSs on it and no partitions. So when the option to send the recovery, is it sending all of the OSs or one.  There is no way of knowing.

Hans, sorry but I do not understand how you can have 4 different OS's on a single HDD drive without using separate partitions for each OS??

Yes, any backups can be deleted but this depends on how you are attempting to delete them!

KB 61844: Acronis True Image 2019, 2020 and 2021: How to delete old backups

 

 

 Dows 7 shows all four files [OSs] when the external USB HDD is pulled in.

I was wondering before I did the backup, weather or not the external USB HDD

needed to partition.  Since their was no instruction to that effect, the backups were not

partitioned.  This must be the reason the recovery are failing, since the recovery software

does not know which OSs to recover.

Hans, can you share a screen image of your external USB HDD contents showing the four files you are referring to as being OSs?  What file types are these files are these?  Are they backup image files and if so, of what and from what PC and disk or partition?

My Dear Mr Smith:

All the files are tibx.  One week ago, I did manage to make a successful recovery. However, I got a versions of Mint 20.1 and a older version of Mint 20, which I did not want.

Furthermore, the recovery went to the wong partition, wiping out my two Manjaro OSs.

I could try a seven recovery attempt, but I am not sure where Manjaro OSs are on the external USB HDD. 

Acronis may work fine with an ISO or a single OS backup but the instruction for a recovery with four different OSs are not very helful.  I have already done a fresh install of Mint 20.1 and frankly do not wish to spend more time attempting a rescue. [seven hours so far]

I am very disappointed with Acronis recovery software and would not recommend it to anyone, with more than a single OS.  It could be that other backup software have same issues.  I am going to do a ISO of my main OS, Mint 20.1.  This should be a much less complicated process and less time consuming.

I do appreciate all of your helf, Mr Smith.  BTW, can I transfer this software to another user??

Hans, ATI is really aimed at Windows or Mac users rather than those using Linux distros, which means that the latter have much less information to work with when looking at backup files.

If another user has or creates an Acronis Account, then you could transfer your ATI license to that other Acronis Account.

Thank you for your reply, Mr Smith.  I will do dat. Have a delightful summer.