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restoring a backup from acronis 11 in acronis 21

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I am trying to restore a folder from an OLD backup made with acronis 11. I have followed both of the directions for adding a backup file and also just clicking on the .tib file through file explorer.  I can add the backup drive, click on the backup I'm looking for, but then the program freezes.  I can't click recover, or see any of the file within the .tib file.

Any ideas?

When I am trying to go through the file explorer, it just goes and goes and goes with a green strip at the top and nothing populates the explorer box.  The name of the .tib file is grayed out but it doesn't say "not responding".  I'm trying to recover a file for a client and could use some help.

Jan

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Jan, welcome to these public User Forums.

See KB 1689: Backup archive compatibility across different product versions which suggests that ATI 2021 should be able to handle your backup file from ATI 11 but obviously cannot guarantee this relies on the file remaining free of any corruption etc over the many years that have elapsed since it was created by the older version!

If you have not already done so, then please try to validate the old .tib file to see if that is successful

Beyond the above, then if you have access to the Acronis account where you registered the old ATI 11.0 version, then you could try using the rescue media for that version which should be available as an .ISO CD image download from the account.  Using the rescue media from the same version that created the .tib file should hold a better chance of successfully recovering the data.