Skip to main content

Seeking error log files location

Thread needs solution

Hello,

I attempted to create a system image last night and found that it reported it failed to create the image and advised me to check the "log files".  Can someone please tell me where I can find those log files so I can figure out why the image creation failed and how to fix it?  I am on Windows 10 Pro.

 

Thank you

Alisa

0 Users found this helpful

Alisa, welcome to these public User Forums.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.