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Stuck in a Removable Device Loop from HHD to SSD Clone Attempt -- Help!

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Really wish I had researched some forums before starting this process, even if I did follow the directions as intended. 

 

I bought a 2TB SSD (Crucial) and was following the directions to clone my HHD. I'm running on an older ASUS N76VJ-DH71, so figured it was time to upgrade it! It's running Win10. 

I followed the directions provided to a 'T'. After selecting the drive and starting the clone, my laptop restarted and is now stuck in a loop. There is an Operation Progress bar and a prompt with the header "Acronis Bootable Agent is waiting for removable devices". Description reads, "One or more of your removable disks may not have started at the moment. Click 'Yes' to wait for full startup of the devices (recommended). Click 'No' to ignore uninitialized devices and continue. Click 'Cancel' to stop the current operation. Do you want to wait for the devices startup?" 

Regardless of which option I select (yes, no, cancel), it doesn't progress and I eventually have to reboot -- only to load back at this same screen. After poking around, it seems similiar to what this person had: (I tried to hyperlink the 2016 article, but it wouldn't let me post -- the post title is "Help.......stuck in a loop". Similar to him, I can press 'e' to access the kernal command line, but not sure if that has any impact. 

 

During the reboots, I tried to access the BIOS to no avail. Please advise! I also disconnected my USB-connected SSD, but that didn't work either. Should I install my (maybe cloned) SSD into laptop and try to fire it up? Any direction would be greatly appreciated, thank you! 

 

Also, very disappointed that the directions specifically recommend to clone it when there is the backup/restore option out there.  I won't make this mistake again! 

 

 

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Not sure what directions you are speaking of as Acronis has specific directions for cloning a laptop and that instructs the user to first create a backup of the original drive to external media then, remove the original drive and replace it with the new target drive followed by attaching the old drive externally via USB followed by running the clone tool all of which must be performed by using the boot media.  These instructions can be found Here

They are also found in the User Guide.

I recommend that you shutdown your laptop and disconnect any external poser source.  Remove the battery from the laptop and then press the Power button repeatedly for 10 seconds.  Replace the battery followed by attaching the power supply and start it up.  With any luck it will boot into your old disk so that you can start again.

 

I followed the directions provided to a 'T'. After selecting the drive and starting the clone, my laptop restarted and is now stuck in a loop. There is an Operation Progress bar and a prompt with the header "Acronis Bootable Agent is waiting for removable devices". Description reads, "One or more of your removable disks may not have started at the moment. Click 'Yes' to wait for full startup of the devices (recommended). Click 'No' to ignore uninitialized devices and continue. Click 'Cancel' to stop the current operation. Do you want to wait for the devices startup?" 

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases such as yours from Crucial.

The issue described above are typically caused by attempting to clone from within Windows instead of using the Acronis bootable rescue media.  When you do this from Windows, a restart is always required and this uses a small Linux kernel OS environment which has limited support for various devices and features, i.e. no support for RAID or some NVMe type drives etc.

The message you are seeing suggests that the Linux OS cannot 'see' either your source HDD or your USB connected SSD.

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

At this point, please follow the advice already given by Enchantech to try to force your way out of the loop scenario.  Once you get back to booting normally from the original HDD then make a full disk backup of your HDD and create the 'Simple' version of the Acronis rescue media.

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 65520: Acronis True Image 2021: how to back up files or disks

KB 65468: Acronis True Image 2021: how to back up entire computer

Thank you for the quick replies! The directions were from Crucial, the type of SSD I bought. I specifically states to use clone via Acronis/etc. and has some very "simple" steps on how to do it.

 

In a moment of desperation I took the SSD (previously connected via USB) and went ahead and installed it into the laptop, replacing the HHD. To my delight, it works great, booting up normally in ~6 seconds!! Even I plug the former HHD via USB,I see all of the data there - looks like the clone worked after all! 

 

I'll be making a backup and read up on how I should have gone about it, thanks again for the information!

I have had similar problems with ATI2021 (I really wish 11.5 recognized M.2 drives).  What I do is when it's stuck to hold the power button in until it shuts down. Stick another bootable (non-ATI) USB drive in and as soon as you press power to start up, repeatedly rapidly press either ESC or F2 depending on your PC. That will get you to the BIOS to do your thing.

For the new drive - not knowing what the manufacturer put on it - I get Mini-Partition (Free) and completely wipe the drive and then initialize to either MBR/GPT (just to be sure it will work) depending on the machine I am going to put it in.

When cloning drives I have found it is much easier to take Bitlocker off, boot from the ISO ATI flash drive (download the ISO from the Acronis support site and use Rufus to create a bootable ATI flash drive) and do a full backup to the external empty USB drive.

Swap the internal HDD/SSD with the new drive.

Boot from a working ATI USB flash drive and do a full disk restore to the new internal.

Reboot and re-Bitlocker.

This always works for me.  Except if Bitlocker is involved - you can see my comments on another thread for that.

One thing I do for all my machines - I download the latest ISO for Fedora Linux. I use Rufus to burn it to a USB flash drive (pick either MBR/GPT depending on your PC).  Boot with that Fedora flash drive and I run an install to another USB flash drive (I use EXT file system so I can use Acronis to back up). I can then use that Fedora USB to boot and correct Windows errors (and rename all the bloatware executables ATI includes).  Know what?  It's free.  Only cost is a flash drive and they are cheap insurance.  Put Gparted on it and you can use Linux to format drives just like Mini-Partition.

If you have a laptop that has an easily removable hard drive or put an externally accessed bay in your desktop - install the Linux to another HDD/SSD and you can swap as needed. For my desktop I have Win10Pro, Many Linux distributions on many drives.  250gb SSDs are $25 on Amazon.  Know what?  Boot the machine that has Linux on it (Ext formatted) with an Acronis ISO USB drive and you can back it up to an external drive. It restores perfectly.  Keep your large internal drives NTFS and both WIndows and Linux can access. Just turn off hibernation or write access problems.    Just saying...

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