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TI 2021 Active Protection Exclusions Dont Work

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I have the lastest version of TI 2021 installed and active protection is on.

A legitimate program im running is being blocked due to "Possible Ransomware injection detected"

I press ignore and it works for a while and then pops up again with exact same executable name

So I added the entire folder containing the executable to the white list

AP pops up again, completely stopping my app.

So I added the executable name explicity to the white list

App pops up again.

What do I have to do to get whitelists to work.

This kind of extremely simple bug that isnt being caught by Acronis testers is about the 20th time i have tripped over a bug in TI.

I have to ask -- Is anyone testing this?

I have read ALL the kb articles including how AAP works, troubleshooting AAP and more.

Its broken and there is nothing else to read.

 

Can someone please help me? Im ready to dump TI

 

 

 

0 Users found this helpful

Paul, what is the actual name of the application that is being blocked here and what is the purpose of that application?