Skip to main content

TIH Perpetual License will not update to 2021

Thread needs solution

I have had a perpetual TIH license since  TIH 10.0.  When attempting to download 2021 I get a message that I am not eligible to update to 2010.  What gives?

0 Users found this helpful

John, sorry but I am not understanding what the issue is here?

What do you currently have installed?  Is it ATI 2020 or a different version?

What are you downloading?  Which edition of ATI 2021?  The 3 main editions shown on the main Acronis.com website are all subscription based, Essential, Advanced & Premium, so you have to look under the middle option to see the small print advising where to get the perpetual version as either a new purchase or upgrade.  An upgrade requires a full license for an earlier version of ATI such as 2019, 18 etc.