Skip to main content

True Image 2021 - creation of survival kit runs infinit - afterwards external harddrive not accessable

Thread needs solution

yesterday I've tried to start a first backup in the new 2021 version and took the chance to create a survival kit on the external hard disk. This process seemed to run more than 20 minutes. Afterwards I stopped the process which lasted also very very long.
Now my ext. HD is no more accessible?

0 Users found this helpful

Bernd, welcome to these public User Forums.

I would suspect that interrupting the Survival Kit process has corrupted the partition structure for your external HDD.  That process of creating the SK involves moving data from the first 2GB of the HDD in order to make space for a new 2GB FAT32 partition where the SK data will be written.

You may now need to use a partition recovery program to get the HDD to be recognised correctly in Windows again.

See the following links:

Acronis article: How to Easily Recover Lost or Deleted Partitions

Webpage: Free Partition Recovery Tool

Webpage: Recover Lost Partition Windows 10

Webpage: Partition loss problems on Windows 10? Solve it!

Webpage: Top Two Ways to Recover Lost Partition in Windows 10, 8, 7

Hi Steve,

thanks for your support and the additional links.

After various attempts it turned out that the security attributes of the drive prevented user access only the system access was permitted.

Bernd